Good grief, I even have two extras, and we're now 6 weeks past the launch (I would have called by now if I wasn't getting the channels), not to mention the fact that I have told them at least 8 times that I have them.... so why do the CSR's keep asking me if I have them every time I call, and then rub salt in the wound by saying they will "note my account" so I don't get asked again?