Wrong replacement shipped

[marsworth75]

Can you help? I was just on the phone to Dish CSR to get a 612 receiver replaced. Everything was fine and a replacement shipped. I went on line to check that it was in the system and I noticed that the CSR had ordered and shipped a 722k. I called back and got a replacement 612 ordered but was told that the 722k order could not be cancelled even though it has not in fact been shipped yet. So they are sending a receiver I have no use for and have to ship straight back. The second order for a 612 is not yet showing up on the website. Please advise.

 

[3HaloODST]

Well, if it doesn't make your receiver fees go up, I'd go with the 722K anyway. Otherwise, if they are sending both a 722K and a 612, you can refuse shipment, or, PM DIRT to have them get you a shipping label so you can send it back. To PM a DIRT member, go to the forum front page ( http://www.satelliteguys.us/forum.php ,) scroll to the bottom, click any member in RED, click "Send Private Message" on their profile. Include Name and Phone # / Account #.

 

[ZachS@DISH]

All taken care of, the 612 is on the way.

 

[Tampa8]

Another happy DIRT ending......

 

[marsworth75]

DIRT team member Zach took care of the issue in double quick time. This whole DIRT concept is well conceived and an operational success.

 

[Zero327]

...Some days ECARE makes my head hurt.

Don't worry about returning it. It didn't ship and won't be.

Zach...

 

[marsworth75]

Zach, just to update. The 722k order did receive a tracking # but doesn't appear to have been shipped. However the 612 has shipped and is on it's way but the tracking info is showing 2 packages? So we will see if the 2 receivers arrive in the same order. The scheduled delivery day is Thursday so we won't have to wat long to find out.

 

[ZachS@DISH]

Glad to hear. Let me know when you get it if you need help getting it activated.