Wow...just got my biggest discount ever from Dish..

[king3pj]

Their job is actually to be profitable. Their job is to provide a product that will sell to the overall masses. Their job is not to keep individuals happy but to keep the overall masses happy. If you're not one of the overall masses you don't mean much to their overall scope of things....

And I don't need to mean much to their overall scope of things. Again, I'm not sure why I would care about that. Like I said, it wasn't personal when I canceled. I wasn't thinking "this will show them" or "I bet they will regret losing me." I was just looking for a better deal.

Of course, the end goal of any corporation is the highest possible profit. As a customer, I don't care about their profits though. Either they keep me happy and keep my business or they don't and I take it elsewhere. It's not my job to worry about how they value me as a customer. That was the point of my last post.

I don't see the point of trying to be loyal to a giant corporation. Like you said, they don't care about my, or any individual customer's, happiness. They are only interested in getting the most profit they can. There is nothing wrong with that and there is nothing wrong with customers checking out other options.

 

[ChadT41]

The point I was making, if they get to the point that a customer throws a hissy over no more credits and really pisses them off, Dish can and will cut the customer off for life. If the customer does the same to DTV, and they cut him off for life, what does the customer do next? I have seen people try and skirt that by using someone else's name and SSN, but when it comes back to the address both companies are starting to deny new customers because of a late bill. They are not demanding that the new customer pay that bill, but can and do refuse service until it is paid.

 

[king3pj]

The point I was making, if they get to the point that a customer throws a hissy over no more credits and really pisses them off, Dish can and will cut the customer off for life. If the customer does the same to DTV, and they cut him off for life, what does the customer do next? I have seen people try and skirt that by using someone else's name and SSN, but when it comes back to the address both companies are starting to deny new customers because of a late bill. They are not demanding that the new customer pay that bill, but can and do refuse service until it is paid.

I don't suggest throwing a hissy fit over not getting the credits you want. I just don't see a problem with asking for them. If they say no you can then decide if it's still a good value to you at full price. If not just move on. This is where comparisons with promotions from other providers come in.

I highly doubt these giant corporations are so petty that they will cut off a customer for life because they asked for credits. If Dish decides that it isn't worth offering a particular customer more credits they would probably just say no instead of saying "that's it your service is terminated and you can never come back."

Now obviously, if you don't pay my bill that would be a different story. That wasn't the case with me though. I was on autopay and was never late on a payment in any of my years with them. Asking for credits and not paying your bill are two totally unrelated things.

In my case I told them it was too expensive so I was canceling. They made some offers but it wasn't enough to keep me so we went our separate ways. Shortly after that I started receiving "we want you back" letters with promo rates and a $200 gift card if I came back. They didn't hold a grudge against me. In fact they tried harder to get me back as a customer than they tried to keep me before I canceled.

I realize that I'm not going to bring the whole company down by canceling. That isn't my goal. I shop around for TV services just like money conscious consumers do with everything else they buy.

 

[ChadT41]

I think you keep going for your personal experience, when we are talking about as a whole. Customers are always free to find a provider that suits them. Dish even recommends that most the time. The customers throwing the hissy fit, as mentioned earlier, are like the fella that SomeDishGuy mentioned that had $700 worth of ppv porn waived on his account month after month. Also, customers that cost the company money. Neither dish nor DTV are wanting customers that lose them money anymore. The question was asked earlier this year, "how did dish make more money with less customers?" They got rid of the dead beats.

 

[king3pj]

I think you keep going for your personal experience, when we are talking about as a whole. Customers are always free to find a provider that suits them. Dish even recommends that most the time. The customers throwing the hissy fit, as mentioned earlier, are like the fella that SomeDishGuy mentioned that had $700 worth of ppv porn waived on his account month after month. Also, customers that cost the company money. Neither dish nor DTV are wanting customers that lose them money anymore. The question was asked earlier this year, "how did dish make more money with less customers?" They got rid of the dead beats.

I don't want to argue with people so I'll stop after this post. The examples I have brought to this thread are much more relevant to the discussion the OP is talking about than someone racking up $700 worth of porn and refusing to pay for it. The OP isn't doing anything shady like that.

The OP talked about some bill credits he received and then was warned that this may effect how Dish see's him as a customer. My point continues to be that the way Dish evaluates us as customers shouldn't be a huge concern to us. Even if they think you are the best customer in the world they aren't going to suddenly call you up and offer you great credits. You typically have to ask for them or you get nothing. This is true whether you have had credits in the past or not. They may love you but you will still be paying more for TV than the guy who calls in. Unless you are doing something extreme you aren't going to be black balled for doing this.

The worst case scenario is that they will tell you that you don't qualify for any credits right now. You are then free to decide whether the service is worth the cost to you. That's the bottom line.

 

[jerryez]

How does the OP know if he is or isn't into a new two year contract. After 6 months, we will see!

 

[FearTheVoices]

How does the OP know if he is or isn't into a new two year contract. After 6 months, we will see!

They have never locked me into a new contract other than when I got my last hopper and when i originally signed up like 8-10years ago. I always ask when they give me any type of credit whether they are locking me into anything and the answer has always been no.

As far as asking for credits, I have never once actually asked for anything. I have always said I feel I am paying to much for what I am getting which I feel is the truth. They offer something and then I take it.

i have 11 months left on my current contract and I was fully ready to pay the ETF this time around as I am one that sees streaming as the future. Technically I could get any channel right now in the world pretty much for free and not worry about a thing using VPN. But until a more viable steaming solution comes out serves multiple TV's and users at once then we are still 2-5 years away.

 

[dishfan82]

They have never locked me into a new contract other than when I got my last hopper and when i originally signed up like 8-10years ago. I always ask when they give me any type of credit whether they are locking me into anything and the answer has always been no.

As far as asking for credits, I have never once actually asked for anything. I have always said I feel I am paying to much for what I am getting which I feel is the truth. They offer something and then I take it.

i have 11 months left on my current contract and I was fully ready to pay the ETF this time around as I am one that sees streaming as the future. Technically I could get any channel right now in the world pretty much for free and not worry about a thing using VPN. But until a more viable steaming solution comes out serves multiple TV's and users at once then we are still 2-5 years away.

I've said the same thing before and they've offered me deals to stay. Now I will say that shows that my wife and I watch , require a cable or satellite subscription in order to watch episodes online.