Why does dish schedule soo many different techs/companies?

[Robdoggz]

Well i had my 811 replaces by a 211 by a dish contractor then today i was supposed to get my 311 replaced but i get a call saying if i can reschedule for tomorrow i was pissed cause i got off work early without pay cause no body was going to be home. I now have to have my mom home to sign/let the installer in tomorrow cause i wont be home. Now the dish people told the contractor friday when he called in for the 311 to be replaced to tell me if today was good i said yes i would get off work early to be home. Now im out 4 hours of pay and no working dish on my moms 311, I have the dish extra warranty for $6 a month and i lease the dam things what the hell does that even give me extra?? I dont see why they wont just let the installer swing by real quick he is only 15 miles from my home in the next town over but they said he cant come today. Sorry to b**** but im anrgry with dish why cant they have a better system like comcast? :devil:

 

[Jeff_R]

Sorry to b**** but im anrgry with dish why cant they have a better system like comcast? :devil:

Comcast isn't exactly much better. In my 3+ years with Comcast this go-round (cancelled last week), I've had missed appointments, worthless appointments (tech couldn't fix the problem, didn't have the right equipment, etc.), temporarily fixed only to break again.

I think pretty much all companies that have service techs have issues. Unfortunately, you took the hit this time. You can try escalating your dissatisfaction, and see if they will give you some credits back, free month of progamming, or similar.

 

[GadgetGirl]

In sharing stories with other subscribers in my area, having no shows is common practice. The installers work is shoddy. I will no longer refer my friends to Dish. I let them know it is a good product but be ready for headaches on the install. The last time I referred a friend to them, they were stood up twice and the work was awful. I did a lot of apologizing. I recently had a second dish installed and it was a nightmare. I ended up paying someone else to fix what had been done wrong. Dish said they would send the installer back to fix, but I couldn't keep taking time off work and have no one show up so I had a local installer do the job. Comcast does seem to be a lot better with service than Dish. My neighbors that have Comcast have all been very pleased. If they had the same channel selection and pricing as Dish I would switch. Dish has a much better HD offering so I will stay with them for now. I am hoping FIOS will be available here, I would like to see what they have to offer.

 

[Robdoggz]

Yea i know i would love to have fios tv and internet. It is not available in my area probably for a long time though. I asked the lady that called if i could just have the installer stop by even if it was late so i can just replace the dam 311 myself she said no. So whats the warranty for i was under the assumption i could call dish tell them a reciever was broke and they would just send me a new one threw the mail?? I thought that was what the original installer told me lol.
Does anyone know why there are two different prices for the DHA DISHLATINO HD how do they do their calculations?Also whats up with the $7.20 ADDL RECEIVER ACCESS FEE 05? My current bill is $138.19 I better not be getting ripped a new one.
COUNTY TAX 0.43
DISTRICT TAX 0.32
STATE TAXES 2.68
05/19 05/19 ADDITIONAL RECEIVER 05/19 TO 06/24 -6.00
05/19 05/19 DIGITAL HOME ADVANTAGE - 05/19 TO 06/24 -59.98
05/19 05/19 ADDL RECEIVER ACCESS FEE 05/19 TO 06/24 7.20
05/19 05/19 DHA DISHLATINO HD 05/19 TO 06/24 125.98
05/19 05/19 DISH NETWORK HD RECEIVER 0.00
05/19 05/19 EQUIPMENT HANDLING FEE 49.00
05/19 05/19 DISH TWO MOVIE PACKAGE 05/19 TO 06/24 -27.58
05/19 05/19 DISH NETWORK HD PACKAGE 05/19 TO 06/24 -11.98
05/19 05/19 DHA DISHLATINO HD 05/19 TO 06/24 -119.98
05/19 05/19 DHA DISHLATINO HD 05/19 TO 06/24 119.98
05/19 05/19 INSTALLATION 0.00
05/15 05/15 CREDIT CARD PAYMENT -49.00