I got a call from Dish. They stated that they had noticed I was experiencing intermittent loss of service. Actually, it was the picture freezing for a second or two.
I did have a new roof installed this fall, which probably caused the problem, but considering the snow on my roof, I was content to deal with it till mother nature allowed for some melting time to readjust it myself.
Their reply, was that they were going to send out a technician to take care of the problem, gratis...............
Now, I must admit I was impressed (1), that they seen the problem & (2) they would take this measure to correct same.
He was here on Monday. Did the diagnostic check. Signal strength was in the 20's. Got out his ladder, manuvered it through the 4 foot snow, correction, ice bank............and corrected it to 46.
As much as we all B--th and moan about a variety of things, taking this extra measure of customer care was impressive.
I am curious to know if others have had this same experience.
I did have a new roof installed this fall, which probably caused the problem, but considering the snow on my roof, I was content to deal with it till mother nature allowed for some melting time to readjust it myself.
Their reply, was that they were going to send out a technician to take care of the problem, gratis...............
Now, I must admit I was impressed (1), that they seen the problem & (2) they would take this measure to correct same.
He was here on Monday. Did the diagnostic check. Signal strength was in the 20's. Got out his ladder, manuvered it through the 4 foot snow, correction, ice bank............and corrected it to 46.
As much as we all B--th and moan about a variety of things, taking this extra measure of customer care was impressive.
I am curious to know if others have had this same experience.