If you buy a product from OpenSat, I can assure you that OpenSat will stand behind their product like the 300! They will absolutely not let you down. I had trouble with one AZBox Premium and the retailer in Florida refused to assist me with the repair of it. When I contacted OpenSat, they worked with me through the whole affair and circumvented that retailer. OpenSat offered a two year warranty on the receiver, but the retailer stated that HE only offered a 60 day warranty. That is not up to him, but he would not accept my unit under the manufaturer's warranty program regardless.
This becomes a very long story, but OpenSat worked with me throughout the entire affair and cordially offered me a brand new AZBox in the end.
I had sent mine directly to them for repair, but a SNAFU held it up in the customs department in Portugal. So they offered to send me a brand new unit. They wrote back and even asked me which tuners I had installed so that they could match it on the new unit.
I had to pay for the shipping and customs charges personally, but Opensat went far out of their way to satisfy me.
I was extremey impressed and very thankful for their committment to me as an AZBox owner and consumer. This company, OpenSat, is not playing around at all. They are top notch! You won't get this kind of service from anyone else, I am sure of it. This is like the old days, committments from companies that existed before I was even born!
I was...... I am so impressed with their service all around that I must let you all know of it. I told them that I was grateful and would help promote their products, but I don't tell you this because I simply made a promise. They had already provided me with the customer care that was beyond belief before I ever thought of it. After the fact, I owe it to other prospective OpenSat customers to let them know that they are making a very good decision to purchase their products! If you think that I am attempting to promote their products, you are doggone right! I am so thrilled with the way they served me that I must tell you of it.
I was already quite impressed with their equipment, now I am totally loyal to them. I have never personally dealt with a company in the past that was this good. I have only read about them or heard about them through my Grandfather. I thought they were all fictitious! Companies like this are so damned rare! I can tell you first hand that this one, OpenSat, is real and they are good and true to their word.
I have never seen anything quite like this.... They are amazing. This company is going to go far! They have the right attitude for customer support and they know what they are doing.
Thumbs up to Hugo and the whole team from me, one of the proud owners of an AZBox! Please keep it up!
RADAR
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