Long story short... Called Dish to get a better deal comparable to DTV. Eventually got to the retention (loyalty) department. Was offered cash off, free HD for a year, the free HBO/Showtime AND a new 722 free of charge. Also, I was to pay no DVR fees whatsoever as long as I was a Dish customer.
Now that last part was on the condition I re-upped for another 24 months. Which I agreed to. If I didn't, I would have gotten everything but the DVR deal.
Well, looking at my bill totally threw me off, so I tried the on-line chat with two different CSRs and got two totally different answers.
So my final attempt was with the email. He agreed with all my figures except the free DVRs. He says my DVR fee will be $12+/month. I reiterated about the free part of the DVR. He never got back to me.
I emailed again three days ago. Still nothing.
I'll have them take the 722 back if they're gonna charge me for it. But the only way I'm keeping the DVR is if I get what was promised to me.
Is this guy my last attempt at getting what I was promised?
Now that last part was on the condition I re-upped for another 24 months. Which I agreed to. If I didn't, I would have gotten everything but the DVR deal.
Well, looking at my bill totally threw me off, so I tried the on-line chat with two different CSRs and got two totally different answers.
So my final attempt was with the email. He agreed with all my figures except the free DVRs. He says my DVR fee will be $12+/month. I reiterated about the free part of the DVR. He never got back to me.
I emailed again three days ago. Still nothing.
I'll have them take the 722 back if they're gonna charge me for it. But the only way I'm keeping the DVR is if I get what was promised to me.
Is this guy my last attempt at getting what I was promised?