When is Dish going to fix lip sync on TWC?

[camo]

Lip sync issue on TWC has been ongoing for a week now. Do we need to complain every time before something is done? I had CBS local like this a week ago and called after going for days, do they realize what a PITA it is trying to speak with customer support you can't understand.

 

[Troch77]

Lip sync issue on TWC has been ongoing for a week now.

Same issue here.
Seems like the commercials are a little better than the live tv.

 

[camo]

I'm using HWS. Seems they would have someone checking channels for quality or do they just wait for customer complaints.

 

[Troch77]

I'm using HWS. Seems they would have someone checking channels for quality or do they just wait for customer complaints.

Its doing it on my H3 as well.

 

[KAB]

Lip sync issue on TWC has been ongoing for a week now. Do we need to complain every time before something is done? I had CBS local like this a week ago and called after going for days, do they realize what a PITA it is trying to speak with customer support you can't understand.

You would make thinks easier on yourself if you were to just PM a Dirt member, who will most certainly see to it the issue is sent to the proper department/individual.

 

[Radioguy41]

It's not just TWC, ID and Velocity are two others I've noticed.

 

[Troch77]

It's not just TWC, ID and Velocity are two others I've noticed.

I did notice Velocity as well.

 

[truckracer]

Encoder clock rate issues

Sent from my SAMSUNG-SM-G890A using the SatelliteGuys app!

 

[charlesrshell]

Encoder clock rate issues

Sent from my SAMSUNG-SM-G890A using the SatelliteGuys app!

Who fixes that issue?

 

[robstudio]

Surprised more folks don't complain about this.. FS1 has always been brutal. Everytime I complain about it the audio receiver gets the blame. Why then is it awful on some channels and perfect on others and fine from other sources as well?
.. edited to add audio receiver..

 

[truckracer]

I would imagine someone in IT or the head end would have to fix it unless it is actually the weather channel master feed that is screwed up.

Sent from my SAMSUNG-SM-G890A using the SatelliteGuys app!

 

[charlesrshell]

I would imagine someone in IT or the head end would have to fix it unless it is actually the weather channel master feed that is screwed up.

Sent from my SAMSUNG-SM-G890A using the SatelliteGuys app!

Thanks

 

[rvvaquero]

Is this the same problem all the networks had on New Year's Eve with Mariah Carey?

 

[Troch77]

Surprised more folks don't complain about this.. FS1 has always been brutal. Everytime I complain about it the audio receiver gets the blame. Why then is it awful on some channels and perfect on others and fine from other sources as well?
.. edited to add audio receiver..

I've complained.
People just make excuses.

 

[MikeD-C05]

dishquality@echostar.com is the email for all audio/video complaints.

 

[robstudio]

I complained till I got sick of complaining with no result.. and no one else seeing the issue.. and gave up..

 

[dare2be]

Still, try DIRT. Can't hurt.

MattG@DISH is on now.