Ok, I've been a subscriber since April and have been loving it. HOWEVER, I recently spoke with customer service and switched my plus pak from Showtime Unlimited to Starz. The first day was fine. A day later though I punch in channel 261 (StarzHD) and get BravoHD...??? But the pg for 261 is showing something altogether different. Also, channel 262 (another StarzHD channel) is "call Voom to subscribe to this channel". Essentially, channel 271 (EncoreHD) is the only one that's broadcasting normally for me. In other words my Starz Plus Pak is "way messed up". To make matters worse I can't get through on the 800 number (repeated attempts for days) and my email on Voom.com is just lost in the rest of them, I guess. What is going on???