wyatt9696 said:thanks for all the responses. you've all helped. it started eating at me over the last 2 days. i called the sales manager, and they took back the set w/o a hitch. i ended up buying a brand new sony R50XBR1 SXRD. it actually was less then the panny plasma that i returned, and imo the pq is much better. i'm thrilled with this set. the sales manager was a super cool dude, vs. the dept manager i originally spoke with. he said he'd do whatever it took to make me happy. yeah!!! happy ending.
Awesome news. Glad it worked out.
