Okay, so I signed onto my account and wrote D* a letter from it. Figured this would make more sense that sending an email from a gmail account. I told them that D* is always proclaiming itself the HD Leader, it even said that on the page I was accessing. I made my point that I am paying them a significant premium for premium movie channels, then another premium for HD access, then another premium for the HD Extra Pack, but despite all of that, I was receiving fewer premium HD movie channels than do subscribers to Verizon FIOS, AT&T U-Verse, and even Dish Network.
That for HD movies overall, D* was no better than 4th, and was well behind the industry leader. Furthermore, I was making sure that potential D* subscribers who read national on-line forums, were aware of this. So if they placed a high value on HD movies, they would know that D*'s offerings were weaker than other providers.
I don't know what the standard canned response is from D*. E* always sent the same letter. But I received a response that my message was being forwarded to management and that I would receive a second response from them. Also that for my trouble, I was going to receive 3 free months of the HD Extra Pack @ $4.99/mon.
I wrote back and thanked them for any consideration on this issue. I also told them that I wasn't looking for a price reduction or free services, all I wanted was access to channels that I'm already paying for. That while I appreciated the offer of the HD Extra Pack (to which I already subscribe), it was unnecessary.
I wanted to make a point that giving me $15 of free programming really meant nothing to me. I want more HBO and Cinemax HD channels.