What day should I switch packages?

[ryansebiz]

I called and asked why there was a $10 charge for HD on my account. He said it was for HD programming, to which I replied that I signed up for the free HD for life promotion with auto bill pay (which I have maintained). He put me on hold and then said he would credit my account $10 for next month's bill, and placed me back on the free HD promo.

So I'm still on the Entertainment package with free HD. Hopefully this guy knows what he's doing/saying so I don't have to call back a third time about this.

 

[ryansebiz]

After a couple more bills I'm able to say that the last rep I spoke with did take of the problem and I'm getting the Entertainment package without the $10 HD charge.

So my bill is $55 for the Entertainment package and $8 DVR fee = $63 per month.

 

[Mr Tony]

good to know....

 

[Mr Tony]

After a couple more bills I'm able to say that the last rep I spoke with did take of the problem and I'm getting the Entertainment package without the $10 HD charge.

So my bill is $55 for the Entertainment package and $8 DVR fee = $63 per month.

I thought of cutting back programming but they said I would lose the free HD thing so it wasnt worth it.....might try again