No one is saying you shouldn't complain, it was more of a response to the "there goes evil Charley again" knee-jerk reaction posts. Not yours.I think they have an issue with the online change of service system. Another person who upgraded their programming was also charged the $95 tech visit fee.
As an experiment someone else upgrade to Showtime for a month and see if you get a $95 tech visit fee.
And don't get mad and complain here if you do.
Watch your Billing Closely! Tech visit $95 for no reason
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Reminds me of going to the store. The error on the receipt is usually in the store's favor. Reminds me of Dish's tactics.
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I just tested this. I pulled Showtime off of my account and confirmed that it was gone. Then I added it back via mydish.com and verified with a dish rep that Showtime was back on the account and there was no work order or $95 charge added to the account nor to my future statement.
Same thing happened here, in my case the $95 "Tech Visit" was added the day after I removed BlockBuster and then added it back at the promotional price. A quick chat with dish support seems to have cleared it up but I have yet to see how much the autopay is this month. Doesn't seem to be any accurate way on the mydish website to determine what it will be either. Most current information there is still the incorrect billing statement.
These things happen every-so-often, especially when people do the work themselves. It has to do with the computer system and human error. When equipment is upgraded or swapped out it is generally done with a tech visit.
For the people say that it's because Charlie is greedy I say that you either think you are funny or you are actually a moron for believing it. I know I sound like a Dish fanboy but it just bothers me when every keeps saying it. He is not physically there making those problems occur. He is not even running things at the moment, Joe Clayton is.
For the people say that it's because Charlie is greedy I say that you either think you are funny or you are actually a moron for believing it. I know I sound like a Dish fanboy but it just bothers me when every keeps saying it. He is not physically there making those problems occur. He is not even running things at the moment, Joe Clayton is.
I try to avoid any form of auto-pay in general (Not just with Dish). If you have to manually pay a bill (Even if you're just getting it and paying it online), it's much easier to spot any overcharges. And because you haven't yet paid it, it's much easier to dispute it. With auto-pay, you run the risk that 1) You'll miss an extra fee you shouldn't be charged, 2) that charge will cause you to be missing vital funds needed to buy essentials like groceries or pay other bills unexpectedly and possibly even trigger an overdraft fee from your bank beyond that, and 3) I find in general it's a lot harder to get your money *back* from people than to not give it to them in the first place and tell them they aren't getting anything from you until the problem is rectified and the amount is agreed upon, and it may involve more steps like charge backs or trying to go get an overdraft fee back from your bank, etc..
I mean, think about even a situation where there is no screw up on the part of the company and they just raised their rates legitimately or there's an extra charge you agreed to and forgot about or whatever. Wouldn't you still want to see what you're paying before it's paid to make sure the money is available in your bank account and you can budget the way you want to?
Even if there is no extra charge period, isn't the leeway to pay as soon as the bill comes in, on the last possible day, or anywhere in between something that consumers should want to make sure the money is there for each bill or expense on the day it's paid and the financial month runs as smoothly as possible with no overdrafts and to help insure all needs get met and bills get paid?
I don't see auto-pay as a convenience. I see it as a trap. I opt-out whenever possible. I'd rather click a few extra buttons every month and know exactly what I'm paying and when I'm paying it before it's paid. I don't think it's a sound personal financial practice to not pay my own bills by hand (Electronically counts as by hand to me as long as nothing is subtracted before I click "send").
Also, paying by hand helps you spot price increases and decide when you need to drop a service or whatever (Out of contract). Once something is sort of out of sight, you may just (legitimately) be paying far more than you want to or can truly afford without realizing it.
I do auto-pay with Netflix because it's such a small fee and they offer not way to opt-out, but I waited years to sign up and have at times considered dropping it simply because I don't like auto-pay.
I'm not telling anyone not to do auto-pay if it's something they want to do. I'm just saying there is a hidden cost to it- not a direct financial cost, but a cost in terms of money management flexibility and seeing what you're doing and so on and so forth.
I mean, think about even a situation where there is no screw up on the part of the company and they just raised their rates legitimately or there's an extra charge you agreed to and forgot about or whatever. Wouldn't you still want to see what you're paying before it's paid to make sure the money is available in your bank account and you can budget the way you want to?
Even if there is no extra charge period, isn't the leeway to pay as soon as the bill comes in, on the last possible day, or anywhere in between something that consumers should want to make sure the money is there for each bill or expense on the day it's paid and the financial month runs as smoothly as possible with no overdrafts and to help insure all needs get met and bills get paid?
I don't see auto-pay as a convenience. I see it as a trap. I opt-out whenever possible. I'd rather click a few extra buttons every month and know exactly what I'm paying and when I'm paying it before it's paid. I don't think it's a sound personal financial practice to not pay my own bills by hand (Electronically counts as by hand to me as long as nothing is subtracted before I click "send").
Also, paying by hand helps you spot price increases and decide when you need to drop a service or whatever (Out of contract). Once something is sort of out of sight, you may just (legitimately) be paying far more than you want to or can truly afford without realizing it.
I do auto-pay with Netflix because it's such a small fee and they offer not way to opt-out, but I waited years to sign up and have at times considered dropping it simply because I don't like auto-pay.
I'm not telling anyone not to do auto-pay if it's something they want to do. I'm just saying there is a hidden cost to it- not a direct financial cost, but a cost in terms of money management flexibility and seeing what you're doing and so on and so forth.
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I don't buy this argument. With auto-pay, you get your bill delivered to you with an email reminder the day it is generated, without waiting for it to arrive in the mail, so you actually have more time to review it and correct it than you would having it mailed.
Again, you still have that leeway, you can manually pay as early as the bill comes in (earlier than if waiting for it to arrive by mail), which would preclude the auto-payment at the due date. You can also partially pay, if your funds are low now, and the remainder would be deducted automatically on the due date, which you know exactly when that is so you can plan for the funds to be available ahead of time. If you do nothing, the bill will get paid on the last possible day, without having to send in payment a few days ahead of time and wait for the mail to arrive at its destination.
You can get e-billing without auto-pay and still get the advantage you mention- having the bill electronically delivered on the day it's generated. It just doesn't get paid until you sign off on it.
Of course, you're right that auto-pay might not be a disadvantage if you are 100% sure you will conscientiously check the bill every month in advance even though no action needs to be taken, and if it is with a company like Dish that sends you an advance bill when auto-pay is selected (Some companies just withdraw the money without advance billing if you select auto-pay). However, I think for a lot of folks, myself included, even with the best of intentions, if we were to select autopay and know a regular fee gets paid automatically on a certain day, we'd eventually stop remembering to check the bill consistently. The process of manually having to pay it (Which is actually pretty painless when done online) insures we'll take a look at the amount billed and ensure everything is as we expect it to be before submitting it. This is a "know thyself" type issue and probably depends on your personality type.
Also, with some companies (Not Dish, from what I've heard), auto-billing can fall on a different day of the month each month, so it can really wreck havoc if it comes through on the wrong day (Creating an overdraft, leaving you without needed funds for other things, etc.). When you do it manually, you ensure that you pay a bill when you can cover it- you can even open your online banking in another browser tab and look at your checking account balance as you're paying.
Problem is there is no excuse for Billion dollar companys to make Billing mistakes.
Not everyone has an extra $100 laying around incase Dish decides to screw up a standard business practice.
Who pays the customers Over draft fees? I bet not Dish!
Sure there is. It's called human error. Actually, the larger the company (hence, more employees), the likelier chance that an error will occur.
I'm not necessarily applying this to the current situation in this thread. You spoke in generalities, I responded in kind.
I don't disagree. But its Never a mistake where the customer gets a $95 credit.
Dish And Directv can both take their Autopay and shove it up their a$$ right along with their $10 in savings.
And Since when has Directv or Dish ever had to send out a Tech to remove Showtime or any other Standard programming option. NEVER!
I'd like to send out a big thanks to Dish for not charging any extra fees this month.
There's always next year..........
I love these threads. I love how a person has an issue, and then other people say "Oh ya?! Well [Insert company here] NEVER does that!"
Had this happened with Directv, Fios, Comcast, etc. Then other people would come on here and say the above.
I have news for you, companies are ran by people. People are humans. Humans make mistakes.
Something...somewhere, went wrong, and caused this issue. Maybe someone typed a 1 instead of a 0. Maybe someone pressed the wrong button. Maybe someone has sausage fingers and horribly wrote the script for billing.
I also love it when a problem DOES occur, people are left dumbfounded as to how it happened. Well HELLO! Not everything is done by computer, not everything is fully automated and ran without any user input. As long as there are humans, there will ALWAYS been mistakes. There will always be that one person who effed up and caused you to get all the porn channels for free (like that will ever happen).
Had this happened with Directv, Fios, Comcast, etc. Then other people would come on here and say the above.
I have news for you, companies are ran by people. People are humans. Humans make mistakes.
Something...somewhere, went wrong, and caused this issue. Maybe someone typed a 1 instead of a 0. Maybe someone pressed the wrong button. Maybe someone has sausage fingers and horribly wrote the script for billing.
I also love it when a problem DOES occur, people are left dumbfounded as to how it happened. Well HELLO! Not everything is done by computer, not everything is fully automated and ran without any user input. As long as there are humans, there will ALWAYS been mistakes. There will always be that one person who effed up and caused you to get all the porn channels for free (like that will ever happen).
There will always be that one person who effed up and caused you to get all the porn channels for free (like that will ever happen).
Actually, this already happened to one lucky family
.http://www.satelliteguys.com/threads/292339-A-kids-movie-gets-interrupted-by-porn
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