Warning for Preferred Xtra customers

[Darrell S]

I dropped this for a couple of days to see if I could get by with the Entertainment package. They wouldn't add Preferred Xtra back, because they said it was discontinued 1-6-20.
The 1st chat agent took my order, but it didn't go through. The 2nd chat said it was no longer being offered. After a lot of back and forth, the agent said there was a grace period until Jan. 21 with supervisor override.
I was finally able to get it added back. If you want this package, I suggest you contact them soon. My advice would be to forget the chat. Just call Directv and tell the automated system you want cancel all service. This should get you to a CSR who can help faster than what I went through with the chat.

 

[larry55]

That the package we have.

 

[Darrell S]

That the package we have.

Don't change it if you want to keep it. They now consider it a grandfathered package.

 

[jcrandall]

I'm surprised they would discontinue this. This was their only option to satisfy customers upset with the regional sports fee, but to have more channels (higher income) than the Select/Entertainment packages.

 

[larry55]

I'm surprised they would discontinue this. This was their only option to satisfy customers upset with the regional sports fee, but to have more channels (higher income) than the Select/Entertainment packages.

Thank you for the information I won’t .