WAP (Wireless Access Point) Signal

[dgcarver]

I have a WAP (Wireless Access Point) on my Hopper 3 with two wireless Joeys. They have been working fine for 5 years. I am now getting dropped links and screen freezes on my Joey, mainly in the evenings for some reason. Hopper 3 is working fine. Rebooting the Joey and/or WAP corrects it. I think my WAP signal is not working consistently or as strong as it was. When I have the WAP in my normal location, the quality status on the Whole Home screen in diagnostics shows a weak signal, even though the link status on the Receiver status screen shows strong. I have had several times the link drops out. The signal status light on the WAP is solid orange. What color should the signal status light be?

 

[ERSanders]

Have you rebooted (unplugged for a minute) both the router and modem and updated each?

 

[dgcarver]

Have you rebooted (unplugged for a minute) both the router and modem and updated each?

Yes, as I said, rebooting (Powering down) corrects it, but it seems to only do it in the evenings. I moved both WAP and Joey into open areas (They have been in cabinets for the last 5 years) and am waiting to see if it does it again.

 

[HipKat]

I have a WAP (Wireless Access Point) on my Hopper 3 with two wireless Joeys. They have been working fine for 5 years. I am now getting dropped links and screen freezes on my Joey, mainly in the evenings for some reason. Hopper 3 is working fine. Rebooting the Joey and/or WAP corrects it. I think my WAP signal is not working consistently or as strong as it was. When I have the WAP in my normal location, the quality status on the Whole Home screen in diagnostics shows a weak signal, even though the link status on the Receiver status screen shows strong. I have had several times the link drops out. The signal status light on the WAP is solid orange. What color should the signal status light be?

I agree that your WAP is probably failing

 

[arlo]

2.4ghz connection will give higher signal strength vs 5ghz. Speed will be slower but still adequate for streaming. I believe.
On your main router take a peek in the management web interface and check if you have a tx power setting. And hopefully both router and ap has external antennas. There might be a beamforming setting also.

 

[dgcarver]

2.4ghz connection will give higher signal strength vs 5ghz. Speed will be slower but still adequate for streaming. I believe.
On your main router take a peek in the management web interface and check if you have a tx power setting. And hopefully both router and ap has external antennas. There might be a beamforming setting also.

How do you change that in the WAP. I thought the WAP was an independent Wi-Fi from my internet router dedicated only to the connection between the Hopper and the Joey's?

 

[HipKat]

2.4ghz connection will give higher signal strength vs 5ghz. Speed will be slower but still adequate for streaming. I believe.
On your main router take a peek in the management web interface and check if you have a tx power setting. And hopefully both router and ap has external antennas. There might be a beamforming setting also.

This has nothing to do with the wireless access point for the Joey's

 

[HipKat]

How do you change that in the WAP. I thought the WAP was an independent Wi-Fi from my internet router dedicated only to the connection between the Hopper and the Joey's?

You cannot change it. Since they first came out, people regularly confuse the wireless Joeys and access points as having anything to do with their Internet.

 

[arlo]

This has nothing to do with the wireless access point for the Joey's

My bad.