I appreciate the back up but will disagrea on one point, lets change it from the above to what it really is wich isAs a DISH Network Sales Partner and Retailer I agree 100% with what your saying, but its the DNSC installers who cause this problem by not doing their Job by connecting the phone lines properly in the first place.
what I have found it to be wether dnsc or sub / retailer. There had been a few times where I had went out to help fellow dnsc techs and I had to ask them about wether or not they had said anything to the customer about the phone line connection and with one I did it every time because every time he failed to bring it up, last time he did it I just up and left and told my supervisor about and that I had had enough of helping him out of his short comings.but its the lazy installers who cause this
Any time you have a service call or install theres paper work including a contract form, if you have never seen anything until recently then someones forging your name and or writing on the paper work and possibly putting into your account that you have refused to sign paper work.Until I got my second ViP622, which they insisted I could not install myself, I had never seen any paperwork and never signed anything.
I'm not a lawyer but I did spend 6 months on contract law in college and have successfully defended myself in court (bad idea, btw) in contract law scenarios, have received accolades from my contract law professor (a local magistrate judge) for class performance, and successfully defended myself against a major satellite tv company in Federal Court. I don't claim to know everything, but I'm pretty dang confident in what I previously stated.
6 months is 2 Sections with multiple classes.You must be kidding... Six months is no more than two college courses.
Criminal? No. Obviously you know that. Not a good idea? Probably not (didn't I mention that already?) (btw, not that it matters, but my contract law education occurred after my court appearances)You must be kidding... Six months is no more than two college courses. It's criminal to even put someone like that in a courtroom.
I wasn't wondering. Don't care. I know the law well enough for this argument. If there is no meeting of the minds, there is no contract - of course making the argument could prove cumbersome.In case you're wondering, three years; contract, tort, employment law and counting.
That's a lame excuse, at least in regards to Dish's agreement. It's not very long (2 pages max, I think) and thankfully isn't written in legalese. The average person should be able to understand the wording....
Remember, the installer CAN'T leave 'til you sign off. He/she will wait, whether they like it or not.
And you figure this is how? A 622 is two receivers put into one box plain and simple and if you had two single tuners in your home you would be paying for the additional receiver at $5 a month and theres no way to get out of that unless you have a dual tuner and have it hooked up to a phone line. There are only two legitimate reasons for not having the phone line hooked up, you only have cell service or there is no jack reasonably located within 25ft of the receiver, outside of that if you have a phone jack then hook the line up and live your life.Sorry this is a BS charge, you DO NOT need a line hooked up to your receiver. Just got off the phone with Dish to get the charge removed, which the did for a year.
Do these guys read the user agreements before signing the paperwork?
Guess not.
Sorry this is a BS charge, you DO NOT need a line hooked up to your receiver. Just got off the phone with Dish to get the charge removed, which the did for a year.
Yeah... you let me know how that went a year from now...
Every Dish Network guideline of business rule that I have ever seen says that the installation of the phone line is part of the standard installation. If im not mistaken it says "Phone lines will be installed in a manner to ensure connectivity over time" which basically means you don't run it accross the floor, and if necessary you install a jack.
As far as im concerned, the installers are not doing their Job when it comes to installing phone lines. Yes the sales partner needs to mention it at the time of sale, but at the same time its the duty of the installer to disclose it to the customer that there will be a penalty for not connecting up the phone lines before the installation even begins.
The installers have a choice on this issue, they can install the phone line as part of the basic installation like all the installation manuals and guidelines say its required, or they can be the bearer of bad news and explain to the customer why they are not hooking it up and the associated fees.
If the installer does not want to be the bad guy to the customer, then hook up the phone lines!
BTW, there is nothing in the business rules or installation guidelines that says its ok to charge the customer if the phone line is not within 25 feet of the receiver. Everything I have read says it needs to be connected and they will charge you back if its not connected.
This crap where the installer puts the phone bypass on the account and does not say anything to the customer is worse than the sales partner not disclosing it to the customer at the time of sale.
Point blank and I can not say this any more clear, the phone line fee is nothing more then a BULL sh*t charge. My tv does not need to be plugged into my phone line and I mean that. Is having my tv connected to my phone line going to make watching Family Guy any different, NO it will not. Dish Network is nothing more then a tv provider and not the phone company. Which brings me to the next point, call the phone company to come out and install a phone jack, they charge anywhere from 50 to 100 bucks to do it. Dish techs are satellite techs and not phone techs, they don't work for the phone company and I don't expect them to touch my phone line, thats the phone company's job.