Damn......another one to remember!!!!

Is there a trick to adding this one? I have attempted to do as I have with all of the others, but it won't take it. It keeps reverting back to the previous satellite.
I called Motorola Support. I am on the call back list due to a back log of callers. That tells me that I am not the only one having the problem.
I then called Skyvision and talked to one of their geinus' and he gave me two options 1) do a factory reset (that is the last resort) 2) the ever popular unplug it for a minute and wait for an hour.
I am now going to do some couch time waiting for Motorola to call back or an hour goes by, which ever come first.
If anyone knows how to do this, please let me know.
I've invested 3 hours trying to make this happen, with no results. I am not doing a factory reset, looks like Mama's gonna lose these channels.
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