R
rsaylor2682
Guest
Original poster
Wilt,
You helped me out earlier, and I was hoping you could take care of
this. I had my original install on June 26th, I had asked you before
that to get me approved for a 24" dish, you took care of that, and I
appreciated it very much. When I contacted Voom before my original
install date, they told me that they had the approval for the 24",
but they would have to have it installed at a later date. We set it
up for July 6th. On June 26th, my installer showed up, he installed
the 18" dish, and a really small OTA antenna. He knew as soon as he
showed up that the OTA antenna, would not give me any reception, he
instructed me to call Voom as soon as he left and have them schedule
me for a larger antenna. I did this as soon as he left, they told me
that they looked it up, and that I definetly needed the larger
antenna, they scheduled it for the same day as the 24" dish, July
6th. I was pleased, a bit suprised though that Voom would not run my
zip to verify what type and size of OTA antenna I would need, before
they came out the first time. I figured in doing so they would end
up saving money, on both antenna's, and installation charges. Well
to move on July 6th came yesterday, It was a day I could not wait
for, I havn't had any OTA channels since June 26th. I got a call
from the same guy who did my original install, he said that he had
just recieved word, that he was doing my job. He said that he did
not have any OTA antennas, or the 24" dish to install. He said they
had to order it, and he would call me when it came it. I then called
voom, I found it hard to believe that they would contact him the
morning of my install to ask him to do the install. The Voom rep,
told me that the installation company had accepted the work order for
July 6th, on June 26th. The rep said that the he showed that the
installation company recieved the 24" dish and bigger ota antenna on
June 27th at 9:06 AM. Voom rep said that they send out the hardware,
and the installer told me that he had to order them him self. I
called the installer today, and asked why I was getting such
different stories, he said he was going to level with me, he said
that Voom has not been reimbursing them for the larger OTA antennas,
and that his company was not going to order or install any more until
they were paid by Voom. The voom rep had said that they would only
pay $60 toward a larger antenna, I don't remember ever reading this
on the web site or, hearing about it here, I may be wrong though. I
was just hoping you could get this all striaghtend out, I love Voom
the quality of the HD and SD is leaps and bounds above the cable I
was recieving. But I can't wait to not have it cut out during storms,
and to have my local channels back. Any help you can give me would
be great.
Thanks again
Randy
Deltona, FL 32725
------------------------ Yahoo! Groups Sponsor --------------------~-->
Yahoo! Domains - Claim yours for only $14.70
http://us.click.yahoo.com/Z1wmxD/DREIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/
<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
You helped me out earlier, and I was hoping you could take care of
this. I had my original install on June 26th, I had asked you before
that to get me approved for a 24" dish, you took care of that, and I
appreciated it very much. When I contacted Voom before my original
install date, they told me that they had the approval for the 24",
but they would have to have it installed at a later date. We set it
up for July 6th. On June 26th, my installer showed up, he installed
the 18" dish, and a really small OTA antenna. He knew as soon as he
showed up that the OTA antenna, would not give me any reception, he
instructed me to call Voom as soon as he left and have them schedule
me for a larger antenna. I did this as soon as he left, they told me
that they looked it up, and that I definetly needed the larger
antenna, they scheduled it for the same day as the 24" dish, July
6th. I was pleased, a bit suprised though that Voom would not run my
zip to verify what type and size of OTA antenna I would need, before
they came out the first time. I figured in doing so they would end
up saving money, on both antenna's, and installation charges. Well
to move on July 6th came yesterday, It was a day I could not wait
for, I havn't had any OTA channels since June 26th. I got a call
from the same guy who did my original install, he said that he had
just recieved word, that he was doing my job. He said that he did
not have any OTA antennas, or the 24" dish to install. He said they
had to order it, and he would call me when it came it. I then called
voom, I found it hard to believe that they would contact him the
morning of my install to ask him to do the install. The Voom rep,
told me that the installation company had accepted the work order for
July 6th, on June 26th. The rep said that the he showed that the
installation company recieved the 24" dish and bigger ota antenna on
June 27th at 9:06 AM. Voom rep said that they send out the hardware,
and the installer told me that he had to order them him self. I
called the installer today, and asked why I was getting such
different stories, he said he was going to level with me, he said
that Voom has not been reimbursing them for the larger OTA antennas,
and that his company was not going to order or install any more until
they were paid by Voom. The voom rep had said that they would only
pay $60 toward a larger antenna, I don't remember ever reading this
on the web site or, hearing about it here, I may be wrong though. I
was just hoping you could get this all striaghtend out, I love Voom
the quality of the HD and SD is leaps and bounds above the cable I
was recieving. But I can't wait to not have it cut out during storms,
and to have my local channels back. Any help you can give me would
be great.
Thanks again
Randy
Deltona, FL 32725
------------------------ Yahoo! Groups Sponsor --------------------~-->
Yahoo! Domains - Claim yours for only $14.70
http://us.click.yahoo.com/Z1wmxD/DREIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/
<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
