Hi everyone! Im new to this forum, and one post that caught my eye was the issue about the new 6.0 software. I hope Im not reposting something I missed, but I immediately called Voom customer service and I was told that all I had to do to get the new upgrade was to leave my box on, preferably unused from 2am to 4am in the "native" mode. Meaning all four lights on in front of course. She said this could take a couple of days but nearly guaranteed this would work. We'll see. Hope this is of use to you all, and hope it works!
***Well, well, first off I can understand anyones reluctance to believe anything cs reps say, as I just found out. Heres the new story, as I was told today. Indeed the mode, native or otherwise means nothing, youre right. The box should be "off" between 2am and 5am to accept the upgrade "and" it could take up to one week to get the complete download, but I am still assured this will upgrade me to 6.0. When I told the rep this would make me without service for 3 hours for up to a week, I was told they would "look into this" and give me a partial refund for this downtime. More to continue....
***Well, well, first off I can understand anyones reluctance to believe anything cs reps say, as I just found out. Heres the new story, as I was told today. Indeed the mode, native or otherwise means nothing, youre right. The box should be "off" between 2am and 5am to accept the upgrade "and" it could take up to one week to get the complete download, but I am still assured this will upgrade me to 6.0. When I told the rep this would make me without service for 3 hours for up to a week, I was told they would "look into this" and give me a partial refund for this downtime. More to continue....
