I cancelled Voom on Aug 2. Voom has now charged my credit card on Aug 3 ($83.54) and Sep 2 ($68.80). There is a pending transaction for Oct 2 in the amount of $68.80.
On Sep 23, a credit from voom posted in the amount of $68.80, the same amount as the Sep 2 charge. I have called in a number of times and spoken to several CSRs. I have talked to reps via the online chat. All of them have assured me that I won't get billed again and each time I have. The Aug 3 payment should have been refunded at a prorated amount of $45.86. Including the charge pending, I am now owed more money than I ever had to pay while my service was connected.
Each CSR with whom I speak fails to understand why I keep getting charged, but I do. I have been promised numerous escalations but have only received one phone call the entire time the matter has been in existence.
I've emailed Wilt with the hope that the matter might get escalated to the point of having someone call me with a correction.
On Sep 23, a credit from voom posted in the amount of $68.80, the same amount as the Sep 2 charge. I have called in a number of times and spoken to several CSRs. I have talked to reps via the online chat. All of them have assured me that I won't get billed again and each time I have. The Aug 3 payment should have been refunded at a prorated amount of $45.86. Including the charge pending, I am now owed more money than I ever had to pay while my service was connected.
Each CSR with whom I speak fails to understand why I keep getting charged, but I do. I have been promised numerous escalations but have only received one phone call the entire time the matter has been in existence.
I've emailed Wilt with the hope that the matter might get escalated to the point of having someone call me with a correction.
