I've had lock up several times too. You know, wives could make or break Voom. If my wife tries to turn on Voom and the receiver keeps locking up and/or always has to download guide content, she won't use it and will complain that she wants to keep Dish. But she's right! We should be able to turn on the service, check the guide to see what's on, and go to various channels to watch our programs. That shouldn't be that difficult for Voom to do. Doesn't matter if its a hardware issue, or a software issue, or an installation issue. If it doesn't work when we turn it on...