[VOOM] RE: Wilt, keep me from killing someone.

[Josh Willis]

Well Wilt, we're on day 2 of missed work/pay over this silly problem. Metro
Tech STILL has not returned my e-mail from last night, and the only call
I've received has been from Chris at Voom asking if anyone has called me.
He said someone would be calling me soon to get someone out here, and that
was about 4 hours ago. So, we're just going to have to drop this ticket for
now and I'll just go without an over the air antenna since I don't have any
more leave time built up at the office. I'll also be looking for a new sat
provider.



Thanks,

Joshua Willis



_____

From: Wilt Hildenbrand [mailto:wilth@optonline.net]
Sent: Monday, January 10, 2005 9:07 PM
To: 'Josh Willis'; VOOM@yahoogroups.com
Subject: RE: Wilt, keep me from killing someone.



Got it, let me see what we can get done.

Thanks



_____

From: Josh Willis [mailto:josh@joshwillis.com]
Sent: Monday, January 10, 2005 7:11 PM
To: VOOM@yahoogroups.com
Cc: wilth@optonline.net
Subject: Wilt, keep me from killing someone.

I've had Voom for about a year now and love it. However, my OTA antenna
never has worked (I have a feeling that they didn't hook it up into the
diplexer). This has never been that big of a deal because my area didn't
have an HD feed until a few months ago. Anyway, I'm currently using a
little set top antenna that I bought, but would like the one that is sitting
on my roof to work.

Fast forward to last week. I call Voom and tell the CSR my above story.
She is VERY helpful and informs me that she'll send someone out, and that
they'll bring a better antenna as well since it's one of those old stealth
models. She says a tech from Metro Tech Solutions will be at my house from
between 8 and 12 on 1-10 (today). Well I took off work and waited here all
morning. Finally after not hearing from ANYONE I left a voice mail with
metro tech at 12:25, asking them to please call me back and let me know when
the tech will be here. At 4:25 I finally get a call from the tech, a Mr.
John DeBone, who gives me some sob story about them going to another Josh
Willis' house in Mesquite, TX (about 100 miles from here). He asks if he
can come out this evening and I say of course. He then asks how far it is
and I inform him of the distance, to which he acts shocked and tells me
"Well lemme call them and we'll see what we can do." A little over an hour
and a half later I finally get a call back from him telling me that he can't
make it tonight, but be sure and call "the service and tell them that John
DeBone said to give you a $15 credit on your first month's service." No
reschedule was offered, and my first month's service was a year ago!
Needless to say I'm not too thrilled about this. Had I have known it was
going to be this big of an ordeal I wouldn't have even bothered with it, not
to mention the fact that I'm now going to have to take off another day of
work. Anything that you can do to help would be much appreciated, as I just
don't know what t do at this point.



Joshua Willis



Contact Information For Your Installer
Your local installer will be contacting you to confirm your service
appointment.

Scheduled Date: 01/10/2005 - 8am-12pm
Account Reference: 468620
Installation Reference: 5255-274

If you need to reach them, here is their contact information:

Company: Metro Tech Solutions
Phone Number: (972) 723-2808
E-mail Address: metroinstalls@aol.com





[Non-text portions of this message have been removed]



------------------------

 

[Josh Willis]

[VOOM] FW: Wilt, keep me from killing someone.

Wilt, whatever you just did, thanks. I've received two calls, both of which
were informative and helpful, and I'm pleased with how this is finally being
handled.



Thanks again,

Joshua Willis



_____

From: Josh Willis [mailto:josh@joshwillis.com]
Sent: Tuesday, January 11, 2005 4:15 PM
To: 'Wilt Hildenbrand'; 'VOOM@yahoogroups.com'
Subject: RE: Wilt, keep me from killing someone.



Well Wilt, we're on day 2 of missed work/pay over this silly problem. Metro
Tech STILL has not returned my e-mail from last night, and the only call
I've received has been from Chris at Voom asking if anyone has called me.
He said someone would be calling me soon to get someone out here, and that
was about 4 hours ago. So, we're just going to have to drop this ticket for
now and I'll just go without an over the air antenna since I don't have any
more leave time built up at the office. I'll also be looking for a new sat
provider.



Thanks,

Joshua Willis



_____

From: Wilt Hildenbrand [mailto:wilth@optonline.net]
Sent: Monday, January 10, 2005 9:07 PM
To: 'Josh Willis'; VOOM@yahoogroups.com
Subject: RE: Wilt, keep me from killing someone.



Got it, let me see what we can get done.

Thanks



_____

From: Josh Willis [mailto:josh@joshwillis.com]
Sent: Monday, January 10, 2005 7:11 PM
To: VOOM@yahoogroups.com
Cc: wilth@optonline.net
Subject: Wilt, keep me from killing someone.

I've had Voom for about a year now and love it. However, my OTA antenna
never has worked (I have a feeling that they didn't hook it up into the
diplexer). This has never been that big of a deal because my area didn't
have an HD feed until a few months ago. Anyway, I'm currently using a
little set top antenna that I bought, but would like the one that is sitting
on my roof to work.

Fast forward to last week. I call Voom and tell the CSR my above story.
She is VERY helpful and informs me that she'll send someone out, and that
they'll bring a better antenna as well since it's one of those old stealth
models. She says a tech from Metro Tech Solutions will be at my house from
between 8 and 12 on 1-10 (today). Well I took off work and waited here all
morning. Finally after not hearing from ANYONE I left a voice mail with
metro tech at 12:25, asking them to please call me back and let me know when
the tech will be here. At 4:25 I finally get a call from the tech, a Mr.
John DeBone, who gives me some sob story about them going to another Josh
Willis' house in Mesquite, TX (about 100 miles from here). He asks if he
can come out this evening and I say of course. He then asks how far it is
and I inform him of the distance, to which he acts shocked and tells me
"Well lemme call them and we'll see what we can do." A little over an hour
and a half later I finally get a call back from him telling me that he can't
make it tonight, but be sure and call "the service and tell them that John
DeBone said to give you a $15 credit on your first month's service." No
reschedule was offered, and my first month's service was a year ago!
Needless to say I'm not too thrilled about this. Had I have known it was
going to be this big of an ordeal I wouldn't have even bothered with it, not
to mention the fact that I'm now going to have to take off another day of
work. Anything that you can do to help would be much appreciated, as I just
don't know what t do at this point.



Joshua Willis



Contact Information For Your Installer
Your local installer will be contacting you to confirm your service
appointment.

Scheduled Date: 01/10/2005 - 8am-12pm
Account Reference: 468620
Installation Reference: 5255-274

If you need to reach them, here is their contact information:

Company: Metro Tech Solutions
Phone Number: (972) 723-2808
E-mail Address: metroinstalls@aol.com





[Non-text portions of this message have been removed]



------------------------

 

[Wilt Hildenbrand]

RE: [VOOM] FW: Wilt, keep me from killing someone.

Okay good, shouldn't be this hard though.
Thanks,
Wilt

_____

From: Josh Willis [mailto:josh@joshwillis.com]
Sent: Tuesday, January 11, 2005 6:07 PM
To: 'Wilt Hildenbrand'; VOOM@yahoogroups.com
Subject: [VOOM] FW: Wilt, keep me from killing someone.


Wilt, whatever you just did, thanks. I've received two calls, both of which
were informative and helpful, and I'm pleased with how this is finally being
handled.



Thanks again,

Joshua Willis



_____

From: Josh Willis [mailto:josh@joshwillis.com]
Sent: Tuesday, January 11, 2005 4:15 PM
To: 'Wilt Hildenbrand'; 'VOOM@yahoogroups.com'
Subject: RE: Wilt, keep me from killing someone.



Well Wilt, we're on day 2 of missed work/pay over this silly problem. Metro
Tech STILL has not returned my e-mail from last night, and the only call
I've received has been from Chris at Voom asking if anyone has called me.
He said someone would be calling me soon to get someone out here, and that
was about 4 hours ago. So, we're just going to have to drop this ticket for
now and I'll just go without an over the air antenna since I don't have any
more leave time built up at the office. I'll also be looking for a new sat
provider.



Thanks,

Joshua Willis



_____

From: Wilt Hildenbrand [mailto:wilth@optonline.net]
Sent: Monday, January 10, 2005 9:07 PM
To: 'Josh Willis'; VOOM@yahoogroups.com
Subject: RE: Wilt, keep me from killing someone.



Got it, let me see what we can get done.

Thanks



_____

From: Josh Willis [mailto:josh@joshwillis.com]
Sent: Monday, January 10, 2005 7:11 PM
To: VOOM@yahoogroups.com
Cc: wilth@optonline.net
Subject: Wilt, keep me from killing someone.

I've had Voom for about a year now and love it. However, my OTA antenna
never has worked (I have a feeling that they didn't hook it up into the
diplexer). This has never been that big of a deal because my area didn't
have an HD feed until a few months ago. Anyway, I'm currently using a
little set top antenna that I bought, but would like the one that is sitting
on my roof to work.

Fast forward to last week. I call Voom and tell the CSR my above story.
She is VERY helpful and informs me that she'll send someone out, and that
they'll bring a better antenna as well since it's one of those old stealth
models. She says a tech from Metro Tech Solutions will be at my house from
between 8 and 12 on 1-10 (today). Well I took off work and waited here all
morning. Finally after not hearing from ANYONE I left a voice mail with
metro tech at 12:25, asking them to please call me back and let me know when
the tech will be here. At 4:25 I finally get a call from the tech, a Mr.
John DeBone, who gives me some sob story about them going to another Josh
Willis' house in Mesquite, TX (about 100 miles from here). He asks if he
can come out this evening and I say of course. He then asks how far it is
and I inform him of the distance, to which he acts shocked and tells me
"Well lemme call them and we'll see what we can do." A little over an hour
and a half later I finally get a call back from him telling me that he can't
make it tonight, but be sure and call "the service and tell them that John
DeBone said to give you a $15 credit on your first month's service." No
reschedule was offered, and my first month's service was a year ago!
Needless to say I'm not too thrilled about this. Had I have known it was
going to be this big of an ordeal I wouldn't have even bothered with it, not
to mention the fact that I'm now going to have to take off another day of
work. Anything that you can do to help would be much appreciated, as I just
don't know what t do at this point.



Joshua Willis



Contact Information For Your Installer
Your local installer will be contacting you to confirm your service
appointment.

Scheduled Date: 01/10/2005 - 8am-12pm
Account Reference: 468620
Installation Reference: 5255-274

If you need to reach them, here is their contact information:

Company: Metro Tech Solutions
Phone Number: (972) 723-2808
E-mail Address: metroinstalls@aol.com





[Non-text portions of this message have been removed]



_____

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[Non-text portions of this message have been removed]



------------------------

 

[Josh Willis]

[VOOM] FW: Wilt, keep me from killing someone.

I just thought I'd follow up on this to let you all know how it turned out.
After they reassigned the work order to Metro Tech, instead of the other
local company that it was originally assigned to, everything went smoothly.
The tech ended up being the same one that did my original install and did a
GREAT job. He really knew what he was doing and took a great deal of time
to make sure the antenna was pointed in the best possible direction for my
area. Also, a nice lady with Voom by the name of Michelle was constantly in
touch with me to make sure I was happy, and was VERY professional. Whatever
she's paid, much like Wilt, it isn't enough. So thanks again to everyone
involved for doing what had to be done to get this taken care of.



- Josh Willis



P.S. - As an amusing side note, I got a call last night from the install
company that never showed last week. They wanted to know if I was free that
evening for them to come out and replace my antenna. When I informed them
that Metro Tech had taken care of the work order on Sunday they were
shocked. I swear the Marx Brothers must be running that install company.



_____

From: Josh Willis [mailto:josh@joshwillis.com]
Sent: Tuesday, January 11, 2005 5:07 PM
To: 'Wilt Hildenbrand'; 'VOOM@yahoogroups.com'
Subject: FW: Wilt, keep me from killing someone.



Wilt, whatever you just did, thanks. I've received two calls, both of which
were informative and helpful, and I'm pleased with how this is finally being
handled.



Thanks again,

Joshua Willis



_____

From: Josh Willis [mailto:josh@joshwillis.com]
Sent: Tuesday, January 11, 2005 4:15 PM
To: 'Wilt Hildenbrand'; 'VOOM@yahoogroups.com'
Subject: RE: Wilt, keep me from killing someone.



Well Wilt, we're on day 2 of missed work/pay over this silly problem. Metro
Tech STILL has not returned my e-mail from last night, and the only call
I've received has been from Chris at Voom asking if anyone has called me.
He said someone would be calling me soon to get someone out here, and that
was about 4 hours ago. So, we're just going to have to drop this ticket for
now and I'll just go without an over the air antenna since I don't have any
more leave time built up at the office. I'll also be looking for a new sat
provider.



Thanks,

Joshua Willis



_____

From: Wilt Hildenbrand [mailto:wilth@optonline.net]
Sent: Monday, January 10, 2005 9:07 PM
To: 'Josh Willis'; VOOM@yahoogroups.com
Subject: RE: Wilt, keep me from killing someone.



Got it, let me see what we can get done.

Thanks



_____

From: Josh Willis [mailto:josh@joshwillis.com]
Sent: Monday, January 10, 2005 7:11 PM
To: VOOM@yahoogroups.com
Cc: wilth@optonline.net
Subject: Wilt, keep me from killing someone.

I've had Voom for about a year now and love it. However, my OTA antenna
never has worked (I have a feeling that they didn't hook it up into the
diplexer). This has never been that big of a deal because my area didn't
have an HD feed until a few months ago. Anyway, I'm currently using a
little set top antenna that I bought, but would like the one that is sitting
on my roof to work.

Fast forward to last week. I call Voom and tell the CSR my above story.
She is VERY helpful and informs me that she'll send someone out, and that
they'll bring a better antenna as well since it's one of those old stealth
models. She says a tech from Metro Tech Solutions will be at my house from
between 8 and 12 on 1-10 (today). Well I took off work and waited here all
morning. Finally after not hearing from ANYONE I left a voice mail with
metro tech at 12:25, asking them to please call me back and let me know when
the tech will be here. At 4:25 I finally get a call from the tech, a Mr.
John DeBone, who gives me some sob story about them going to another Josh
Willis' house in Mesquite, TX (about 100 miles from here). He asks if he
can come out this evening and I say of course. He then asks how far it is
and I inform him of the distance, to which he acts shocked and tells me
"Well lemme call them and we'll see what we can do." A little over an hour
and a half later I finally get a call back from him telling me that he can't
make it tonight, but be sure and call "the service and tell them that John
DeBone said to give you a $15 credit on your first month's service." No
reschedule was offered, and my first month's service was a year ago!
Needless to say I'm not too thrilled about this. Had I have known it was
going to be this big of an ordeal I wouldn't have even bothered with it, not
to mention the fact that I'm now going to have to take off another day of
work. Anything that you can do to help would be much appreciated, as I just
don't know what t do at this point.



Joshua Willis



Contact Information For Your Installer
Your local installer will be contacting you to confirm your service
appointment.

Scheduled Date: 01/10/2005 - 8am-12pm
Account Reference: 468620
Installation Reference: 5255-274

If you need to reach them, here is their contact information:

Company: Metro Tech Solutions
Phone Number: (972) 723-2808
E-mail Address: metroinstalls@aol.com





[Non-text portions of this message have been removed]



------------------------