[VOOM] Re: HOPING VOOM FAILS !!!!!!!!!!!!!!!!!!!!! (WILT)

[speedsync103]

Maybe his language is inappropriate, but what he is saying is true.
I was also a charter member: I wanted VOOM to be everything it
should have been, but there was a long list of problems.First the
techs refused to install my antenna, so I had no local. Then I found
myself running out to the dish once a week to find the sat again.
Then there were the same twenty movies being repeated and old soccer
and the same concerts and the same fashion and art shows repeated ad
nauseum. I know its boring to hear, but it was more boring to watch.
When I was asked to sign up for a package, I very reluctantly did so
and then nothing, the box completely shut me out. "You are not
authorized" or some such message. They said they'd send a tech. I
said yeah, but to take it out, please. Then they stayed on the phone
for a half an hour asking why and wouldn't I reconsider, I felt like
I was breaking up with a girlfriend or something...This was in the
beginning of May, now it is July and they're talking rubbish. "It
takes YOUR BANK two billing cycles to refund." I said no it doesn't
I have a refund from something I bought at the Gap on the 8th
credited on the 10th, the day I brought it back. Bad enough that it
takes forever, but don't try to blame me or my bank. So now they are
going to call back, (they didn't call back last time they said they
would)and now she's going to ESCALATE it, what ever the heck that
means. So, while I won't use similar language, I completely
understand T. K. Blanc's frustration. Although his langauge may be
offensive, so is the behavior he is describing.


--- In VOOM@yahoogroups.com, "T. Kevin Blanc" <t.k.blanc@a...> wrote:
> Your language is inappropriate. We don't need to hear it.
>
> --- In VOOM@yahoogroups.com, "iwantmyhdtv37" <iwantmyhdtv37@y...>
wrote:
> > I was a charter member of VOOM but decided to turn it in due to
the
> > lack of some key channels.
> >
> > Little did I know that it was going to take forever and a day to
get
> > a refund. I must say that VOOM has the most f***** up customer
care
> > department on the planet. I can not begin to tell you how
infuriated
> > I am. Countless phones calls, long hold times, and promised call
> > backs that NEVER happen. "We're sorry sir, but we have escalated
> > this matter". Here I am a month later STILL waiting. Have they
> > looked up escalation in the dictionary?
> >
> > How hard is it to refund a credit card. I returned something at
> > Circuit City a few weeks ago and saw the charge taken off days
later!
> >
> > WILT, I know this is not your department but someone has to do
> > something about the screwed up management at VOOM
Customer "Care".
> >
> > For all I care, the satellite can fall out of the sky and land
on
> > Mr. Dolans mansion.
> >
> > I had my hopes on returning to VOOM when channels I wanted were
> > added, but after this fiasco, IT WILL NEVER HAPPEN! REPEAT, NEH-
VER!
> >
> > Anyone else out there experiencing the same b******* I'm going
> > through?



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[iwantmyhdtv37]

Thank you for coming to my defense! My original post was Jun 23rd.
At that time, I was promised phone calls back concerning my refund
on 3 different occasions. Never received one, not even a courtesy
email, NOTHING! I'm supposed to get a call back tommorrow.

VOOM customer care is really a joke. The woman I spoke to this
morning said the people I dealt with before are not doing their job!
You can say that again. Apparently their definition of escalating a
matter means appease the customer until the next angry phone call
comes in!
I don't care if VOOM aquires every HD channel that's available!

I WILL NEVER EVER return to this service!

Wilt, some heads should roll at customer care! This is no way to
treat a charter member.





















--- In VOOM@yahoogroups.com, "speedsync103" <speedsync103@y...>
wrote:
> Maybe his language is inappropriate, but what he is saying is true.
> I was also a charter member: I wanted VOOM to be everything it
> should have been, but there was a long list of problems.First the
> techs refused to install my antenna, so I had no local. Then I
found
> myself running out to the dish once a week to find the sat again.
> Then there were the same twenty movies being repeated and old
soccer
> and the same concerts and the same fashion and art shows repeated
ad
> nauseum. I know its boring to hear, but it was more boring to
watch.
> When I was asked to sign up for a package, I very reluctantly did
so
> and then nothing, the box completely shut me out. "You are not
> authorized" or some such message. They said they'd send a tech. I
> said yeah, but to take it out, please. Then they stayed on the
phone
> for a half an hour asking why and wouldn't I reconsider, I felt
like
> I was breaking up with a girlfriend or something...This was in the
> beginning of May, now it is July and they're talking rubbish. "It
> takes YOUR BANK two billing cycles to refund." I said no it
doesn't
> I have a refund from something I bought at the Gap on the 8th
> credited on the 10th, the day I brought it back. Bad enough that
it
> takes forever, but don't try to blame me or my bank. So now they
are
> going to call back, (they didn't call back last time they said
they
> would)and now she's going to ESCALATE it, what ever the heck that
> means. So, while I won't use similar language, I completely
> understand T. K. Blanc's frustration. Although his langauge may be
> offensive, so is the behavior he is describing.
>
>
> --- In VOOM@yahoogroups.com, "T. Kevin Blanc" <t.k.blanc@a...>
wrote:
> > Your language is inappropriate. We don't need to hear it.
> >
> > --- In VOOM@yahoogroups.com, "iwantmyhdtv37"
<iwantmyhdtv37@y...>
> wrote:
> > > I was a charter member of VOOM but decided to turn it in due
to
> the
> > > lack of some key channels.
> > >
> > > Little did I know that it was going to take forever and a day
to
> get
> > > a refund. I must say that VOOM has the most f***** up customer
> care
> > > department on the planet. I can not begin to tell you how
> infuriated
> > > I am. Countless phones calls, long hold times, and promised
call
> > > backs that NEVER happen. "We're sorry sir, but we have
escalated
> > > this matter". Here I am a month later STILL waiting. Have they
> > > looked up escalation in the dictionary?
> > >
> > > How hard is it to refund a credit card. I returned something
at
> > > Circuit City a few weeks ago and saw the charge taken off days
> later!
> > >
> > > WILT, I know this is not your department but someone has to do
> > > something about the screwed up management at VOOM
> Customer "Care".
> > >
> > > For all I care, the satellite can fall out of the sky and land
> on
> > > Mr. Dolans mansion.
> > >
> > > I had my hopes on returning to VOOM when channels I wanted
were
> > > added, but after this fiasco, IT WILL NEVER HAPPEN! REPEAT,
NEH-
> VER!
> > >
> > > Anyone else out there experiencing the same b******* I'm going
> > > through?



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[Robert Heitner]

I feel bad for you. You've obviously been royally hosed and that is a real
shame because the VOOM content is so much better than anything others offer.
Not to mention what VOOM will be like after the launch of their second
satellite and release of their DVR.

Yet for you it sounds like it's too late.

Good luck with your new provider.

_____

From: iwantmyhdtv37 [mailto:iwantmyhdtv37@yahoo.com]
Sent: Monday, July 05, 2004 10:40 AM
To: VOOM@yahoogroups.com
Subject: [VOOM] Re: HOPING VOOM FAILS !!!!!!!!!!!!!!!!!!!!! (WILT)


Thank you for coming to my defense! My original post was Jun 23rd.
At that time, I was promised phone calls back concerning my refund
on 3 different occasions. Never received one, not even a courtesy
email, NOTHING! I'm supposed to get a call back tommorrow.

VOOM customer care is really a joke. The woman I spoke to this
morning said the people I dealt with before are not doing their job!
You can say that again. Apparently their definition of escalating a
matter means appease the customer until the next angry phone call
comes in!
I don't care if VOOM aquires every HD channel that's available!

I WILL NEVER EVER return to this service!

Wilt, some heads should roll at customer care! This is no way to
treat a charter member.





















--- In VOOM@yahoogroups.com, "speedsync103" <speedsync103@y...>
wrote:
> Maybe his language is inappropriate, but what he is saying is true.
> I was also a charter member: I wanted VOOM to be everything it
> should have been, but there was a long list of problems.First the
> techs refused to install my antenna, so I had no local. Then I
found
> myself running out to the dish once a week to find the sat again.
> Then there were the same twenty movies being repeated and old
soccer
> and the same concerts and the same fashion and art shows repeated
ad
> nauseum. I know its boring to hear, but it was more boring to
watch.
> When I was asked to sign up for a package, I very reluctantly did
so
> and then nothing, the box completely shut me out. "You are not
> authorized" or some such message. They said they'd send a tech. I
> said yeah, but to take it out, please. Then they stayed on the
phone
> for a half an hour asking why and wouldn't I reconsider, I felt
like
> I was breaking up with a girlfriend or something...This was in the
> beginning of May, now it is July and they're talking rubbish. "It
> takes YOUR BANK two billing cycles to refund." I said no it
doesn't
> I have a refund from something I bought at the Gap on the 8th
> credited on the 10th, the day I brought it back. Bad enough that
it
> takes forever, but don't try to blame me or my bank. So now they
are
> going to call back, (they didn't call back last time they said
they
> would)and now she's going to ESCALATE it, what ever the heck that
> means. So, while I won't use similar language, I completely
> understand T. K. Blanc's frustration. Although his langauge may be
> offensive, so is the behavior he is describing.
>
>
> --- In VOOM@yahoogroups.com, "T. Kevin Blanc" <t.k.blanc@a...>
wrote:
> > Your language is inappropriate. We don't need to hear it.
> >
> > --- In VOOM@yahoogroups.com, "iwantmyhdtv37"
<iwantmyhdtv37@y...>
> wrote:
> > > I was a charter member of VOOM but decided to turn it in due
to
> the
> > > lack of some key channels.
> > >
> > > Little did I know that it was going to take forever and a day
to
> get
> > > a refund. I must say that VOOM has the most f***** up customer
> care
> > > department on the planet. I can not begin to tell you how
> infuriated
> > > I am. Countless phones calls, long hold times, and promised
call
> > > backs that NEVER happen. "We're sorry sir, but we have
escalated
> > > this matter". Here I am a month later STILL waiting. Have they
> > > looked up escalation in the dictionary?
> > >
> > > How hard is it to refund a credit card. I returned something
at
> > > Circuit City a few weeks ago and saw the charge taken off days
> later!
> > >
> > > WILT, I know this is not your department but someone has to do
> > > something about the screwed up management at VOOM
> Customer "Care".
> > >
> > > For all I care, the satellite can fall out of the sky and land
> on
> > > Mr. Dolans mansion.
> > >
> > > I had my hopes on returning to VOOM when channels I wanted
were
> > > added, but after this fiasco, IT WILL NEVER HAPPEN! REPEAT,
NEH-
> VER!
> > >
> > > Anyone else out there experiencing the same b******* I'm going
> > > through?



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[rlcolvin]

I have to agree with this customer, I got the same run around with my pleas.. No callbacks EVER! Promises to "escalate" and NOTHING happens!! A sad litany of promises broken and poor customer service. It's really a shame....don't they know the marketing impact of just one pissed off customer!!! A simple callback, even if it does not initially solve the problem, goes a long way in customer retention, and the executives at VOOM better pay close attention to that word retention, because as DTV and the other tier sat services begin to catch up with HD channels, it could mean bad tidings for their overall growth stats. But, buy then they will have sold off their shares, and moved on to richer fields. I really hope that some marketing guys at VOOM reads these strings, and makes the effort to respond to these angry customers. You can have all the great reviews that you want, but bad "word of mouth" will kill you.
Rob Colvin
"Ad Astra Per Aspera"
----- Original Message -----
From: iwantmyhdtv37
To: VOOM@yahoogroups.com
Sent: Monday, July 05, 2004 10:40 AM
Subject: [VOOM] Re: HOPING VOOM FAILS !!!!!!!!!!!!!!!!!!!!! (WILT)


Thank you for coming to my defense! My original post was Jun 23rd.
At that time, I was promised phone calls back concerning my refund
on 3 different occasions. Never received one, not even a courtesy
email, NOTHING! I'm supposed to get a call back tommorrow.

VOOM customer care is really a joke. The woman I spoke to this
morning said the people I dealt with before are not doing their job!
You can say that again. Apparently their definition of escalating a
matter means appease the customer until the next angry phone call
comes in!
I don't care if VOOM aquires every HD channel that's available!

I WILL NEVER EVER return to this service!

Wilt, some heads should roll at customer care! This is no way to
treat a charter member.





















--- In VOOM@yahoogroups.com, "speedsync103" <speedsync103@y...>
wrote:
> Maybe his language is inappropriate, but what he is saying is true.
> I was also a charter member: I wanted VOOM to be everything it
> should have been, but there was a long list of problems.First the
> techs refused to install my antenna, so I had no local. Then I
found
> myself running out to the dish once a week to find the sat again.
> Then there were the same twenty movies being repeated and old
soccer
> and the same concerts and the same fashion and art shows repeated
ad
> nauseum. I know its boring to hear, but it was more boring to
watch.
> When I was asked to sign up for a package, I very reluctantly did
so
> and then nothing, the box completely shut me out. "You are not
> authorized" or some such message. They said they'd send a tech. I
> said yeah, but to take it out, please. Then they stayed on the
phone
> for a half an hour asking why and wouldn't I reconsider, I felt
like
> I was breaking up with a girlfriend or something...This was in the
> beginning of May, now it is July and they're talking rubbish. "It
> takes YOUR BANK two billing cycles to refund." I said no it
doesn't
> I have a refund from something I bought at the Gap on the 8th
> credited on the 10th, the day I brought it back. Bad enough that
it
> takes forever, but don't try to blame me or my bank. So now they
are
> going to call back, (they didn't call back last time they said
they
> would)and now she's going to ESCALATE it, what ever the heck that
> means. So, while I won't use similar language, I completely
> understand T. K. Blanc's frustration. Although his langauge may be
> offensive, so is the behavior he is describing.
>
>
> --- In VOOM@yahoogroups.com, "T. Kevin Blanc" <t.k.blanc@a...>
wrote:
> > Your language is inappropriate. We don't need to hear it.
> >
> > --- In VOOM@yahoogroups.com, "iwantmyhdtv37"
<iwantmyhdtv37@y...>
> wrote:
> > > I was a charter member of VOOM but decided to turn it in due
to
> the
> > > lack of some key channels.
> > >
> > > Little did I know that it was going to take forever and a day
to
> get
> > > a refund. I must say that VOOM has the most f***** up customer
> care
> > > department on the planet. I can not begin to tell you how
> infuriated
> > > I am. Countless phones calls, long hold times, and promised
call
> > > backs that NEVER happen. "We're sorry sir, but we have
escalated
> > > this matter". Here I am a month later STILL waiting. Have they
> > > looked up escalation in the dictionary?
> > >
> > > How hard is it to refund a credit card. I returned something
at
> > > Circuit City a few weeks ago and saw the charge taken off days
> later!
> > >
> > > WILT, I know this is not your department but someone has to do
> > > something about the screwed up management at VOOM
> Customer "Care".
> > >
> > > For all I care, the satellite can fall out of the sky and land
> on
> > > Mr. Dolans mansion.
> > >
> > > I had my hopes on returning to VOOM when channels I wanted
were
> > > added, but after this fiasco, IT WILL NEVER HAPPEN! REPEAT,
NEH-
> VER!
> > >
> > > Anyone else out there experiencing the same b******* I'm going
> > > through?


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c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service..

 

[iwantmyhdtv37]

Trust me, no call back tommorrow and I will go to every tv &
satellite forum I can find on the internet and post what I think of
VOOM service. No slander is needed. The truth is ugly enough!










--- In VOOM@yahoogroups.com, "rlcolvin" <rlcolvin@s...> wrote:
> I have to agree with this customer, I got the same run around with
my pleas. No callbacks EVER! Promises to "escalate" and NOTHING
happens!! A sad litany of promises broken and poor customer
service. It's really a shame...don't they know the marketing impact
of just one pissed off customer!!! A simple callback, even if it
does not initially solve the problem, goes a long way in customer
retention, and the executives at VOOM better pay close attention to
that word retention, because as DTV and the other tier sat services
begin to catch up with HD channels, it could mean bad tidings for
their overall growth stats. But, buy then they will have sold off
their shares, and moved on to richer fields. I really hope that
some marketing guys at VOOM reads these strings, and makes the
effort to respond to these angry customers. You can have all the
great reviews that you want, but bad "word of mouth" will kill you.
> Rob Colvin
> "Ad Astra Per Aspera"
> ----- Original Message -----
> From: iwantmyhdtv37
> To: VOOM@yahoogroups.com
> Sent: Monday, July 05, 2004 10:40 AM
> Subject: [VOOM] Re: HOPING VOOM FAILS !!!!!!!!!!!!!!!!!!!!!
(WILT)
>
>
> Thank you for coming to my defense! My original post was Jun
23rd.
> At that time, I was promised phone calls back concerning my
refund
> on 3 different occasions. Never received one, not even a
courtesy
> email, NOTHING! I'm supposed to get a call back tommorrow.
>
> VOOM customer care is really a joke. The woman I spoke to this
> morning said the people I dealt with before are not doing their
job!
> You can say that again. Apparently their definition of
escalating a
> matter means appease the customer until the next angry phone
call
> comes in!
> I don't care if VOOM aquires every HD channel that's available!
>
> I WILL NEVER EVER return to this service!
>
> Wilt, some heads should roll at customer care! This is no way to
> treat a charter member.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> --- In VOOM@yahoogroups.com, "speedsync103" <speedsync103@y...>
> wrote:
> > Maybe his language is inappropriate, but what he is saying is
true.
> > I was also a charter member: I wanted VOOM to be everything it
> > should have been, but there was a long list of problems.First
the
> > techs refused to install my antenna, so I had no local. Then I
> found
> > myself running out to the dish once a week to find the sat
again.
> > Then there were the same twenty movies being repeated and old
> soccer
> > and the same concerts and the same fashion and art shows
repeated
> ad
> > nauseum. I know its boring to hear, but it was more boring to
> watch.
> > When I was asked to sign up for a package, I very reluctantly
did
> so
> > and then nothing, the box completely shut me out. "You are not
> > authorized" or some such message. They said they'd send a
tech. I
> > said yeah, but to take it out, please. Then they stayed on the
> phone
> > for a half an hour asking why and wouldn't I reconsider, I
felt
> like
> > I was breaking up with a girlfriend or something...This was in
the
> > beginning of May, now it is July and they're talking
rubbish. "It
> > takes YOUR BANK two billing cycles to refund." I said no it
> doesn't
> > I have a refund from something I bought at the Gap on the 8th
> > credited on the 10th, the day I brought it back. Bad enough
that
> it
> > takes forever, but don't try to blame me or my bank. So now
they
> are
> > going to call back, (they didn't call back last time they said
> they
> > would)and now she's going to ESCALATE it, what ever the heck
that
> > means. So, while I won't use similar language, I completely
> > understand T. K. Blanc's frustration. Although his langauge
may be
> > offensive, so is the behavior he is describing.
> >
> >
> > --- In VOOM@yahoogroups.com, "T. Kevin Blanc" <t.k.blanc@a...>
> wrote:
> > > Your language is inappropriate. We don't need to hear it.
> > >
> > > --- In VOOM@yahoogroups.com, "iwantmyhdtv37"
> <iwantmyhdtv37@y...>
> > wrote:
> > > > I was a charter member of VOOM but decided to turn it in
due
> to
> > the
> > > > lack of some key channels.
> > > >
> > > > Little did I know that it was going to take forever and a
day
> to
> > get
> > > > a refund. I must say that VOOM has the most f***** up
customer
> > care
> > > > department on the planet. I can not begin to tell you how
> > infuriated
> > > > I am. Countless phones calls, long hold times, and
promised
> call
> > > > backs that NEVER happen. "We're sorry sir, but we have
> escalated
> > > > this matter". Here I am a month later STILL waiting. Have
they
> > > > looked up escalation in the dictionary?
> > > >
> > > > How hard is it to refund a credit card. I returned
something
> at
> > > > Circuit City a few weeks ago and saw the charge taken off
days
> > later!
> > > >
> > > > WILT, I know this is not your department but someone has
to do
> > > > something about the screwed up management at VOOM
> > Customer "Care".
> > > >
> > > > For all I care, the satellite can fall out of the sky and
land
> > on
> > > > Mr. Dolans mansion.
> > > >
> > > > I had my hopes on returning to VOOM when channels I wanted
> were
> > > > added, but after this fiasco, IT WILL NEVER HAPPEN!
REPEAT,
> NEH-
> > VER!
> > > >
> > > > Anyone else out there experiencing the same b******* I'm
going
> > > > through?
>
>
> Yahoo! Groups Sponsor
> ADVERTISEMENT
>
>
>
>
>
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>
> a.. To visit your group on the web, go to:
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>
> b.. To unsubscribe from this group, send an email to:
> VOOM-unsubscribe@yahoogroups.com
>
> c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms
of Service.



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[wittangamo]

The sad part is, Voom isn't alone in this.

In fact, I just switched to Voom because Comcast was offering a pathetic HD lineup that doesn't even include all the local OTA network affiliates, offered me no incentive not to cancel after a dozen years as a cable subscriber, and broke multiple promises for callbacks for answers to basic questions CSRs had no clue about.

Maybe I just jumped out of the frying pan into the fire, but it's hard to imagine a startup with so much at stake could be any less responsive than a fat and greedy monopoly like my cableco.

 

[Eric]

You are no longer a charter member.. you canceled VOOM!

_____

From: iwantmyhdtv37 [mailto:iwantmyhdtv37@yahoo.com]
Sent: Monday, July 05, 2004 10:40 AM
To: VOOM@yahoogroups.com
Subject: [VOOM] Re: HOPING VOOM FAILS !!!!!!!!!!!!!!!!!!!!! (WILT)


Thank you for coming to my defense! My original post was Jun 23rd.
At that time, I was promised phone calls back concerning my refund
on 3 different occasions. Never received one, not even a courtesy
email, NOTHING! I'm supposed to get a call back tommorrow.

VOOM customer care is really a joke. The woman I spoke to this
morning said the people I dealt with before are not doing their job!
You can say that again. Apparently their definition of escalating a
matter means appease the customer until the next angry phone call
comes in!
I don't care if VOOM aquires every HD channel that's available!

I WILL NEVER EVER return to this service!

Wilt, some heads should roll at customer care! This is no way to
treat a charter member.





















--- In VOOM@yahoogroups.com, "speedsync103" <speedsync103@y...>
wrote:
> Maybe his language is inappropriate, but what he is saying is true.
> I was also a charter member: I wanted VOOM to be everything it
> should have been, but there was a long list of problems.First the
> techs refused to install my antenna, so I had no local. Then I
found
> myself running out to the dish once a week to find the sat again.
> Then there were the same twenty movies being repeated and old
soccer
> and the same concerts and the same fashion and art shows repeated
ad
> nauseum. I know its boring to hear, but it was more boring to
watch.
> When I was asked to sign up for a package, I very reluctantly did
so
> and then nothing, the box completely shut me out. "You are not
> authorized" or some such message. They said they'd send a tech. I
> said yeah, but to take it out, please. Then they stayed on the
phone
> for a half an hour asking why and wouldn't I reconsider, I felt
like
> I was breaking up with a girlfriend or something...This was in the
> beginning of May, now it is July and they're talking rubbish. "It
> takes YOUR BANK two billing cycles to refund." I said no it
doesn't
> I have a refund from something I bought at the Gap on the 8th
> credited on the 10th, the day I brought it back. Bad enough that
it
> takes forever, but don't try to blame me or my bank. So now they
are
> going to call back, (they didn't call back last time they said
they
> would)and now she's going to ESCALATE it, what ever the heck that
> means. So, while I won't use similar language, I completely
> understand T. K. Blanc's frustration. Although his langauge may be
> offensive, so is the behavior he is describing.
>
>
> --- In VOOM@yahoogroups.com, "T. Kevin Blanc" <t.k.blanc@a...>
wrote:
> > Your language is inappropriate. We don't need to hear it.
> >
> > --- In VOOM@yahoogroups.com, "iwantmyhdtv37"
<iwantmyhdtv37@y...>
> wrote:
> > > I was a charter member of VOOM but decided to turn it in due
to
> the
> > > lack of some key channels.
> > >
> > > Little did I know that it was going to take forever and a day
to
> get
> > > a refund. I must say that VOOM has the most f***** up customer
> care
> > > department on the planet. I can not begin to tell you how
> infuriated
> > > I am. Countless phones calls, long hold times, and promised
call
> > > backs that NEVER happen. "We're sorry sir, but we have
escalated
> > > this matter". Here I am a month later STILL waiting. Have they
> > > looked up escalation in the dictionary?
> > >
> > > How hard is it to refund a credit card. I returned something
at
> > > Circuit City a few weeks ago and saw the charge taken off days
> later!
> > >
> > > WILT, I know this is not your department but someone has to do
> > > something about the screwed up management at VOOM
> Customer "Care".
> > >
> > > For all I care, the satellite can fall out of the sky and land
> on
> > > Mr. Dolans mansion.
> > >
> > > I had my hopes on returning to VOOM when channels I wanted
were
> > > added, but after this fiasco, IT WILL NEVER HAPPEN! REPEAT,
NEH-
> VER!
> > >
> > > Anyone else out there experiencing the same b******* I'm going
> > > through?



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[Timothy fouts]

If I remember correctly the email address is I WANT MY HDTV but yet
Voom was cancelled because you wanted to watch some standard definition
(otherwise known as out of focus) tv. Please cancel out of the group.
Your email address is an oxymoron, your language is offensive, your
behavior is still unacceptable, and I'm tired of the SPAM. Go put
yourself on TV so we can see what you look like and put your face with
what I hope is an adult instead of what I just described as one of my 4
year old's spoiled playmates.

On Jul 5, 2004, at 1:37 PM, Eric wrote:

> You are no longer a charter member.. you canceled VOOM!
>
>
> From: iwantmyhdtv37 [mailto:iwantmyhdtv37@yahoo.com]
> Sent: Monday, July 05, 2004 10:40 AM
> To: VOOM@yahoogroups.com
> Subject: [VOOM] Re: HOPING VOOM FAILS !!!!!!!!!!!!!!!!!!!!! (WILT)
>
> Thank you for coming to my defense! My original post was Jun 23rd.
> At that time, I was promised phone calls back concerning my refund
> on 3 different occasions. Never received one, not even a courtesy
> email, NOTHING! I'm  supposed to get a call back tommorrow.
>
> VOOM customer care is really a joke. The woman I spoke to this
> morning said the people I dealt with before are not doing their job!
> You can say that again. Apparently their definition of escalating a
> matter means appease the customer until the next angry phone call
> comes in! 
> I don't care if VOOM aquires every HD channel that's available!
>
> I WILL NEVER EVER return to this service!
>
> Wilt, some heads should roll at customer care! This is no way to
> treat a charter member.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> --- In VOOM@yahoogroups.com, "speedsync103" <speedsync103@y...>
> wrote:
> > Maybe his language is inappropriate, but what he is saying is true.
> > I was also a charter member: I wanted VOOM to be everything it
> > should have been, but there was a long list of problems.First the
> > techs refused to install my antenna, so I had no local. Then I
> found
> > myself running out to the dish once a week to find the sat again.
> > Then there were the same twenty movies being repeated and old
> soccer
> > and the same concerts and the same fashion and art shows repeated
> ad
> > nauseum. I know its boring to hear, but it was more boring to
> watch.
> > When I was asked to sign up for a package, I very reluctantly did
> so
> > and then nothing, the box completely shut me out. "You are not
> > authorized" or some such message. They said they'd send a tech. I
> > said yeah, but to take it out, please. Then they stayed on the
> phone
> > for a half an hour asking why and wouldn't I reconsider, I felt
> like
> > I was breaking up with a girlfriend or something...This was in the
> > beginning of May, now it is July and they're talking rubbish. "It
> > takes YOUR BANK two billing cycles to refund."  I said no it
> doesn't
> > I have a refund from something I bought at the Gap on the 8th
> > credited on the 10th, the day I brought it back. Bad enough that
> it
> > takes forever, but don't try to blame me or my bank. So now they
> are
> > going to call back, (they didn't call back last time they said
> they
> > would)and now she's going to ESCALATE it, what ever the heck that
> > means. So, while I won't use similar language, I completely
> > understand T. K. Blanc's frustration. Although his langauge may be
> > offensive, so is the behavior he is describing.
> >
> >
> > --- In VOOM@yahoogroups.com, "T. Kevin Blanc" <t.k.blanc@a...>
> wrote:
> > > Your language is inappropriate. We don't need to hear it.
> > >
> > > --- In VOOM@yahoogroups.com, "iwantmyhdtv37"
> <iwantmyhdtv37@y...>
> > wrote:
> > > > I was a charter member of VOOM but decided to turn it in due
> to
> > the
> > > > lack of some key channels.
> > > >
> > > > Little did I know that it was going to take forever and a day
> to
> > get
> > > > a refund. I must say that VOOM has the most f***** up customer
> > care
> > > > department on the planet. I can not begin to tell you how
> > infuriated
> > > > I am. Countless phones calls, long hold times, and promised
> call
> > > > backs that NEVER happen. "We're sorry sir, but we have
> escalated
> > > > this matter". Here I am a month later STILL waiting. Have they
> > > > looked up escalation in the dictionary?
> > > >
> > > > How hard is it to refund a credit card. I returned something
> at
> > > > Circuit City a few weeks ago and saw the charge taken off days
> > later!
> > > >
> > > > WILT, I know this is not your department but someone has to do
> > > > something about the screwed up management at VOOM
> > Customer "Care".
> > > >
> > > > For all I care, the satellite can fall out of the sky and land
> > on
> > > > Mr. Dolans mansion. 
> > > >
> > > > I had my hopes on returning to VOOM when channels I wanted
> were
> > > > added, but after this fiasco, IT WILL NEVER HAPPEN! REPEAT,
> NEH-
> > VER!
> > > >
> > > > Anyone else out there experiencing the same b******* I'm going
> > > > through?
>
>
>
>
>
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>  
> • Your use of Yahoo! Groups is subject to the Yahoo! Terms of
> Service.
>
>

 

[korsakov35]

Ok, I am a little done with this. I feel bad for you. I think VOOM dropped
the ball in a more than bad way. And need to correct this asap.

But get a life... I get daily upset with false
promises from vendors. There's more to life than just this.

Oh by the way, if you will do that, no one will take you serious anymore,
and then, you will look like the unreasonable one. So, do yourself a favor,
look for a different provider, ask your credit card company to refund
because VOOM isn't cooperating and just drop it.



--- In VOOM@yahoogroups.com, "iwantmyhdtv37" <iwantmyhdtv37@y...> wrote:
> Trust me, no call back tommorrow and I will go to every tv &
> satellite forum I can find on the internet and post what I think of
> VOOM service. No slander is needed. The truth is ugly enough!




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[Wilt Hildenbrand]

I'm told that the Voom people have tried to contact you several times, using
this address, and haven't heard back.
There could be lots of reasons for this but, regardless, if you get/see this
and would respond to me privately at wilth@optonline.net we'll get your
issues sorted out.
Thanks,
Wilt

-----Original Message-----
From: iwantmyhdtv37 [mailto:iwantmyhdtv37@yahoo.com]
Sent: Monday, July 05, 2004 11:40 AM
To: VOOM@yahoogroups.com
Subject: [VOOM] Re: HOPING VOOM FAILS !!!!!!!!!!!!!!!!!!!!! (WILT)


Thank you for coming to my defense! My original post was Jun 23rd.
At that time, I was promised phone calls back concerning my refund
on 3 different occasions. Never received one, not even a courtesy
email, NOTHING! I'm supposed to get a call back tommorrow.

VOOM customer care is really a joke. The woman I spoke to this
morning said the people I dealt with before are not doing their job!
You can say that again. Apparently their definition of escalating a
matter means appease the customer until the next angry phone call
comes in!
I don't care if VOOM aquires every HD channel that's available!

I WILL NEVER EVER return to this service!

Wilt, some heads should roll at customer care! This is no way to
treat a charter member.





















--- In VOOM@yahoogroups.com, "speedsync103" <speedsync103@y...>
wrote:
> Maybe his language is inappropriate, but what he is saying is true.
> I was also a charter member: I wanted VOOM to be everything it
> should have been, but there was a long list of problems.First the
> techs refused to install my antenna, so I had no local. Then I
found
> myself running out to the dish once a week to find the sat again.
> Then there were the same twenty movies being repeated and old
soccer
> and the same concerts and the same fashion and art shows repeated
ad
> nauseum. I know its boring to hear, but it was more boring to
watch.
> When I was asked to sign up for a package, I very reluctantly did
so
> and then nothing, the box completely shut me out. "You are not
> authorized" or some such message. They said they'd send a tech. I
> said yeah, but to take it out, please. Then they stayed on the
phone
> for a half an hour asking why and wouldn't I reconsider, I felt
like
> I was breaking up with a girlfriend or something...This was in the
> beginning of May, now it is July and they're talking rubbish. "It
> takes YOUR BANK two billing cycles to refund." I said no it
doesn't
> I have a refund from something I bought at the Gap on the 8th
> credited on the 10th, the day I brought it back. Bad enough that
it
> takes forever, but don't try to blame me or my bank. So now they
are
> going to call back, (they didn't call back last time they said
they
> would)and now she's going to ESCALATE it, what ever the heck that
> means. So, while I won't use similar language, I completely
> understand T. K. Blanc's frustration. Although his langauge may be
> offensive, so is the behavior he is describing.
>
>
> --- In VOOM@yahoogroups.com, "T. Kevin Blanc" <t.k.blanc@a...>
wrote:
> > Your language is inappropriate. We don't need to hear it.
> >
> > --- In VOOM@yahoogroups.com, "iwantmyhdtv37"
<iwantmyhdtv37@y...>
> wrote:
> > > I was a charter member of VOOM but decided to turn it in due
to
> the
> > > lack of some key channels.
> > >
> > > Little did I know that it was going to take forever and a day
to
> get
> > > a refund. I must say that VOOM has the most f***** up customer
> care
> > > department on the planet. I can not begin to tell you how
> infuriated
> > > I am. Countless phones calls, long hold times, and promised
call
> > > backs that NEVER happen. "We're sorry sir, but we have
escalated
> > > this matter". Here I am a month later STILL waiting. Have they
> > > looked up escalation in the dictionary?
> > >
> > > How hard is it to refund a credit card. I returned something
at
> > > Circuit City a few weeks ago and saw the charge taken off days
> later!
> > >
> > > WILT, I know this is not your department but someone has to do
> > > something about the screwed up management at VOOM
> Customer "Care".
> > >
> > > For all I care, the satellite can fall out of the sky and land
> on
> > > Mr. Dolans mansion.
> > >
> > > I had my hopes on returning to VOOM when channels I wanted
were
> > > added, but after this fiasco, IT WILL NEVER HAPPEN! REPEAT,
NEH-
> VER!
> > >
> > > Anyone else out there experiencing the same b******* I'm going
> > > through?



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<mailto:VOOM-unsubscribe@yahoogroups.com?subject=Unsubscribe>


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[nuneza]

Exactly the right words Timothy. With this much vinegar, he will never be pleased. If you have something valid to share then please do so otherwise, and save us the vitriol.

 

[Dvlos]

With no doubt the communication between Customer - Installs Inc - Voom need to be fixed. You have no idea how many times I call Voom regarding an "escalated" problem and the CSR says, we opened a work ticket and it's sent to Installs Inc, they were supposed to call you yesterday - or hear from the Tech"

But that doesn't happen. Still if you dump on Voom I think, it only hampers US in the long run, if the "HD revolution fails" then DBS companies and networks will think "Ah well HD wasn't that important!"

 

[zubinh]

I hope all of you get your issues with Voom resolved. But you know what.. I cant feel sorry for you guys. You were all given ample warning from hundreds of pissed off Voom customers on these forums. They all told you that Voom is a piece of crap but you went ahead and got it anyway.

Now you complain about the frustration in disconnecting. Let me know if I can help you guys transition to D* or E*.

 

[Dvlos]

Yeah ask him for help with the DIsh 811 horrendous STB, or to 6 or 7 HD channels...

 

[Chris Green]

I've been screwed by DirecTV (was customer since around 95/96) and by Dish
Network. So far I've had far better results from Voom and they are just
getting started. I'll tolerate some growing pains to not be treated as I
was by the Rupert Murdoch enterprises etc.

Chris Green


-----Original Message-----
From: zubinh [mailto:zubinh.1aiw6l@nobody.satelliteguys.us]
Sent: Thursday, August 05, 2004 10:58 AM
To: VOOM@yahoogroups.com
Subject: [VOOM] Re: HOPING VOOM FAILS !!!!!!!!!!!!!!!!!!!!! (WILT)


I hope all of you get your issues with Voom resolved. But you know
what.. I cant feel sorry for you guys. You were all given ample warning
from hundreds of pissed off Voom customers on these forums. They all
told you that Voom is a piece of crap but you went ahead and got it
anyway.

Now you complain about the frustration in disconnecting. Let me know if
I can help you guys transition to D* or E*.


--
zubinh




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[bbqman]

Now you complain about the frustration in disconnecting. Let me know if I can help you guys transition to D* or E*.

Been there and done that. You can keep your D* or E*.