Yes, quite right. Arrival time is NOT my issue. The guy showed up almost dead center in his window. My isssue is in his insistence that the dish be placed on my deck and his reporting to his office that the only alternative was to use a 40 foot latter, which he did not have. Repeat, it doesn't take a 40 footer to get up on my roof. I've been up there myself and I don't own one. A job requiring a 40 foot ladder is almost universal with installers when deciding whether a job is a standard intall or not. I'm aware of that. But like I said, I've had other installers up there over the years without a whimper or a dropped tear. D* was just up there two weeks ago to upgrade the dish. The HD upgrade path with D* fell through when they announced the price of their HD receivers and a 1 year committment for each one. For me, that would have meant two years & a little over 750 bucks since I have two HDTv's. I'm quite sure the 7 HD channels they have would grow over time, but still. Compared to VoOm, it was a no brainer.
And lastly, if an installer would call me stating that he was running a little late, due to some unexpected lose ends with the customer before me, I would be impressed. And would have no problems waiting and extra hour or two. In fact, a phone call like that would put me at ease. I mean if I even thought I was gonna get the same attention to excellence that the customer before me got, I'm fat and happy man!
Look, I know I'm not the only customer on his log, but I'd like to feel that he's here until the jobs done right,... not until some buzzer sounds.
