I would do that if my latest scheduled install was not tomorrow. I did fire the following note off to customer service. Often times another set of eyes yields a more rational result. I will keep everyone posted.
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Hello Voom,
I signed up for Voom approximately two months ago. Unfortunately I am still not an actual customer due to a series of install dates rescheduled by the installer. Based on this and the pending uncertainty around Voom's future, I did consider cancelling. Still, I believe in what you are doing and like to support the underdog, I have thus rescheduled yet again for this week.
Anyway, today I noticed the original $1 install offer for which I signed up has been upgraded to also include 2 months of premium services and a subscription to Sound and Vision. Sounds good. Since I am technically not yet a customer yet, and have wasted 3 days sitting at home for installs, I figured I would call and request to be upgraded to the most current offer. Seemed like a Customer Service 100 business case.
Much to my surprise, I was informed that I could have the latest offer but would then have to pay $300 in install fees. Not exactly an enticing upgrade and certainly not the current offer.
C'mon guys, I am rooting for you, but you can do better than that. As noted, I am technically not yet a customer. I have had to put up with a series of abandoned installs and lost three half days at work. also consider that I am signed up for a pending install of the basic VOOM package. It is probable that had you tossed in the latest offer I would then stay with the VaVa Voom. For me it makes a happy customer who signs the praises of Voom support to my neighbors and on boards like SatelliteGuys. For you, it makes a happy customer who would likely be spending more money after the first two months.
Thanks for your time. I do think you should reconsider your policy for individuals who are not yet paying customers.
