Email to E* & reply
Here is what I emailed ceo. I have removed my email address (don't want the flame or spam).
Your message:
I have been a subscriber to Dish Network HD ever since the 942 came out. I have seen your company increase the number of HD channels available and I thank you for that. This week though your company dropped all of the VOOM networks. In fact I'm a legacy of VOOM when it was a satellite provider. Since you have dropped all of the VOOM channels I'm not happy with your doing this. I regularly watched RAVE. In addition to it I would on occasion watch what turned into VOOM movie channel and sometimes Monster & Ultra. So now I no longer have access to these channels. I do understand that VOOM had way too many repeats and would have liked to see that change, but to drop them entirely is hurting your company. Now you no longer have a unique set of programming that Directv doesn't carry. So I feel like I have the right to complain about your dropping VOOM. In fact if Directv were to offer me a deal equivalent to what I have now I would seriously consider shifting over to their service. I will give your company a time period to work something out with VOOM to restore the channels to your line up and get them to improve their programming. But if Directv were to add VOOM to their line up I will most likely been moving on to their company.
--- On Thu, 5/15/08, CEO of Dish Network <CEOofDishNetwork@DishNetwork.com> wrote:
From: CEO of Dish Network <CEOofDishNetwork@DishNetwork.com>
Subject: RE: VOOM channels
To: whatchel1
Date: Thursday, May 15, 2008, 2:29 PM
Dear Customer,
Thank you for your e-mail. Effective immediately the VOOM HD line-up can no longer be viewed by our customers. DISH Network continues to be the leader in providing the best movies, sports and entertainment in High Definition. In order to provide you with top quality entertainment, DISH Network continually evaluates and at times, makes changes to our channel line-up. We plan to use this opportunity to introduce exciting new HD channels offering a breadth and depth of programming that better complements our already robust HD offerings.
DISH Network understands it may feel like DISH is removing your favorite programming, but check out the comparable HD programming that is available!
VOOM Channel Alternative Programming Channel #
Monsters HD Chiller (Only available in SD) 199
Rave HD MHD 9469
Rush HD Universal HD, HD Net 9427, 9422
Specific HD Movies HD Net Movies, Universal HD, and Premiums in HD 9423, 9427
Also check out the following exciting new channels that will be available in the DISH HD Package!
ABC Family HD (DISH Network Ch. 180)
Biography HD (Ch. 119)
Bravo HD (Ch. 129)
Cartoon HD (Ch. 176)
Cinemax 5 Star (Ch. 381)
Cinemax HD West (Ch. 380)
Comcast Sports Network Bay Area HD (Ch. 419)*
Comcast Sports Network New England HD (Ch. 435)*
CNBC HD (Ch. 208)
CNN HD (Ch. 200)
Disney HD East (Ch. 172)
ESPNews HD (Ch. 142)
Hallmark Movie Channel HD (Ch. 187)
MGM HD (Ch. 385)
Sci Fi HD (Ch. 122)
Smithsonian HD (Ch. 374)
Tennis Channel HD (Ch. 400)
Toon Disney HD (Ch. 174)
Travel Channel HD (Ch. 215)
USA HD (Ch. 105)
Weather Channel HD (Ch. 214)
World Fishing Network HD (Ch. 396)
*Launch Wednesday, May 14
Watch for even more high definition channels over the upcoming weeks as DISH Network grows to over 100 national HD channels by end of year. For additional information please visit HYPERLINK "http://www.DishNetwork.com/HDupdate"
DISH Network -- Dish HD. Thank you for being a DISH Network customer.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to
DISH Network -- Home or reply to this email.
Sincerely,
DISH Network E-Care
This is a form letter full of bull. The channels that you are comparing in most cases aren't even close to equivalent. As in MHD for Rave. MHD is all chopped up with commercials and the vocals if there is a curse word is bleeped out. Chiller is mostly bad horror movies that is SD and not in HD. I'm already considering Directv HD due to the fact that your channel line up is almost identical to it now. Your company has completely lost it's uniqueness by dropping all the VOOM channels. One day you drop 10 of the VOOM channels and the next you drop the remaining 5. This was a badly done change. You acted like we had a major increase in the number of channels. In reality there was only a gain of 7 (22-15 = 7).