vip622 freezing up and resetting

[twpsr]

622 stb reboot

I don't think what I've seen, and what others have seen is an intermittent problem. My receiver was rebooting at 3 minutes after the hour, every four hours, like clockwork. This started with a 622, continued with a refurb 722, then a new 722k and now a second 722k. If I disconnect the ethernet, the reboots stop. If I reconnect, the reboots recur. What really convinced me was a thread in dishsupport.com where a guy in LA had reboots at 8:03 PST, a guy in Denver had reboots at 9:03 MST, and mine occur at 10:03 CST. All of us have them repeat every 4 hours. All of us stopped the problem by disconnecting the ethernet.

I contacted DISH broadband support and gave them this information. The tech I spoke with was unaware of this problem, but agreed to pass the information on. Maybe this will get a solution started.

THIS REBOOT PROBLEM CONTINUES FOR ME AND IS INDEED STOPPED WHEN I DISCONNECT THE ETHERNET. NIGHTLY I DISCONNECT THE ETHERNET WHILE I'M WATCHING/RECORDING, THEN RECONNECT BEFORE BED. WHY IS THE ETHERNET REQUIRED BY DISH AND WHAT HAPPENS IF I NEVER RECONNECT IT?

 

[ZachS@DISH]

WHY IS THE ETHERNET REQUIRED BY DISH AND WHAT HAPPENS IF I NEVER RECONNECT IT?

DISH does not require you to have it connected. With it connected it gives you the ability to rent PPV and VOD from your remote control. It is also needed to stream any movies from BB@Home.