I got a co-worker set up with Dish network a couple of weeks ago. He's having problems with his remote for TV1 on his VIP222. Dish just sent him a new remote but it doesn't work either. Does the new remote have to be programmed? The old remote would only work if you placed it right in front of the 222. The TV2 remote works just fine. I'm going over to his house at lunch to help him fix the problem. Any suggestions? Would it be a box issue with the IR? An installer came by last week and it worked just fine for him. My co-worker said that it stopped working again about an hour after the installer left. Wouldn't the IR on the receiver affect both remotes if something was wrong with it or are they separate? thanks for the help.