Very Strange Issue

[HipKat]

Had a tech ask this question in a company email and it's one I've never seen before, so I bring it the experts!!

I have a customer that had a hopper 3 and joey 3. The joey would not get the correct time from the hopper unless it was reset, then it would keep that same time until it was reset again. We replaced the hopper, the joey, hub, cabling, and still, the problem continues. We even switched her to a wifi joey to see if that would change anything, and still no luck. Any joey connected will not keep the correct time. What's going on here? I have tried everything I can think of.

 

[ewindowman]

I think I would put a sale sign on the house and. Get out.


Sent from my iPhone using the SatelliteGuys app!

 

[eddie willers]

I think I would put a sale sign on the house and. Get out.


Sent from my iPhone using the SatelliteGuys app!

"Go into the light"

 

[TheKrell]

I have a customer that had a hopper 3 and joey 3. The joey would not get the correct time from the hopper unless it was reset, then it would keep that same time until it was reset again.

I went and looked for a problem with my J3 on an H3, and I don't see it. When I hit Select, the channel banner comes up and shows the correct time, always. It doesn't get stuck when it reboots (which is shortly after 3AM). Where are you seeing this stuck clock on a J3?

 

[pattykay]

If this is happening in the guide, then it is starting to sound very similar to an issue that was reported with the Wally recently:

Dish Wally - Guide Stuck on Old Date

After a month or so of this continuing to happen, I finally got some suggestions from a Dish CSR down in Mexico City on how to fix this...I wrote this up for my personal notes, but thought I'd post this just in case someone else ran into this. Sorry if it's a dup, but I did search on the...

www.satelliteguys.us

I have also seen the issue that was reported in that thread, way back when I got my first Wally, although it happened very rarely. As far as the clock in the channel banner, I have seen the clock on a Hopper 1 somehow be off by a couple of minutes. Rebooting the Hopper always fixed the issue, though. This issue was also not very recent. It was way back when the Hopper 1 still had the old (pre-Carbon) UI.

 

[HipKat]

I went and looked for a problem with my J3 on an H3, and I don't see it. When I hit Select, the channel banner comes up and shows the correct time, always. It doesn't get stuck when it reboots (which is shortly after 3AM). Where are you seeing this stuck clock on a J3?

It's not me that's seeing it. it's another tech