Well, if you don't, I will.
I am not against the product Azbox, as far as it concerns the products Elite, Ultra, Prem(+), Me, miniMe. As a matter of fact, I still support users with their problems or repairs. Commercially, Azbox is not interesting any more, but I still use the receivers.
I have something against the persons or company behind it. They have left the scene, against agreements they made publicly. They do not reply to any e-mail. They don't listen to users cry for help.
People have been trying to get in contact with OpenSat/HTCE. Since appr. March, some people have also been trying to get their Azbox repaired and have send them to Portugal. Packages have been accepted but customers never got back their receiver.
I myself got back 7 mainboards and 5 of them were badly repaired or not at all. All of this within warranty period.
Since then I have been trying to get in contact with them. And you know I have been trying.
I can understand why Hugo doesn't want you to discuss anything. He probably knows it could open quite a cesspool, and with the release of the Titan, this is not something he would want.
I have spend many e-mails, addressed to several e-mail-addresses, to get in contact. Since they have chosen to not reply at all, I have informed them that they are forcing me to warn people about OpenSat/HTCE or the kind of service this company gives.
I have not yet begun this warning campaign. Well, that's not entirely true. I've posted something on the openAZBox forum about the Titan.
But if you would like me to, please just say so.
So, to disappoint you, I have nothing against Azbox as a brand. On the contrary, I love my receivers.
Now, as a request for further information, please read the following.
- You know about people who want to get in contact with OpenSAT/HTCE/Hugo/......
- You know about people that have defective Azbox receivers.
- You know about the request to inform us if there is a way to contact them
- We know you recently had contact with Hugo.
Yet, and this I find very interesting, there is no news about how OpenSAT/HTCE is going to solve the discussed problems. As far as I know, they won't and never will!
Does this mean, you got a gag order? Are you not allowed to mention this topic? Or did you, as THE distributor, not mention these well known problems at all?
Even as a distributor, I would like to know what their point of view on this matter would be. Any negativity about Azbox as a brand can cause loss of clients.
So, please tell us!!