Ok so here is the story, I will try to keep it short, but My brother was moving the living room around when I was at work, he moved the tv basically to the other side of the living room, there obviously was not enough coax cable to reach all the way to the other side and connect to the HD DVR, so he told me he was going to pull the cable out from the floor, and was going to drill a new hole into the floor where the tv is now, I said that was fine on the phone. When I got home I find my hd-dvr not connected, and one of the coax cable ends was completely ruined unfixable (just the end, and i dont have coax tools to fix it) the hole between the basement and 1st floor was not big enough to fit the end though, and he said he thought it was just stuck when he was pulling it form the basement, and it separated the coax end from the cable.
So long story short, I have a hd-dvr not connected now, and a broken coax cable.
So what can i do? Will Directv Fix it for free? I have the service plan, and also they are supposed to come back for free anyway and route the other wire properly (they said cause it was to cold before) . I really need help, im extremely frustrated about it, When I had time warner cable they always had free service calls.
P.S. The coax cable is the cable the runs from the dish, to the receiver, it looks like a cable cord)
So long story short, I have a hd-dvr not connected now, and a broken coax cable.
So what can i do? Will Directv Fix it for free? I have the service plan, and also they are supposed to come back for free anyway and route the other wire properly (they said cause it was to cold before) . I really need help, im extremely frustrated about it, When I had time warner cable they always had free service calls.
P.S. The coax cable is the cable the runs from the dish, to the receiver, it looks like a cable cord)