I wish I could get the three Wichita Falls major network stations OTA in HD. Their signals just aren't strong enough up here in OK. All I get OTA in HD is KSWO in Lawton.
If I plunked down $200 on a really good, brand new outdoor antenna setup I might be able to pick up those Wichita Falls stations in HD. I signed up for the Dish HD Absolute package thinking our HD locals would be turned on pretty soon (this was back in April). If I knew outright I would be waiting half a year through numerous, missed target dates I would have bought that new antenna back in April. Unfortunately, with not knowing what's going to happen or when I'm just stuck sitting on my hands.
It would have been better for E* to say nothing at all and only announce the new HD local markets immediately before they were 100% ready to truly add them. This whole "we're going to add them...wait, no we're not...oops, we deleted your market's uplink...now it's back on...it's going to be added...ah, no it's not" garbage is aggravating.
Part of good customer service is saying exactly what you mean and doing exactly what you say.