The most common problem is not selecting the correct com port in the upgrade utility. It could be com5 or com6. Start at com1 and keep trying untill you find what it is set at. There should be a menu to set in the upgrade loader program. As suggested previously, one of the most common methods in upgrading receivers (do not know if this applies to your receiver) is to start the upgrade software, set the port in its configuration, select the file to load for the upgrade, start the upload then turn on the receiver. Most receivers will indicate the upgrade on the display. You will also see the transfer start on your computer screen. Once the trasnsfer has completed, DO NOT TOUCH YOUR COMPUTER OR RECEIVER YET, this just indicates that the software has been transfered to the receiver. It now has to flash (program) the firmware to the receiver. When completed it will reboot by itself.