going back to 9.99 is shooting themselves in the foot, VOOM is run by a bunch of idiots, i cant believe the dolans are actually involved in day to day operations, my voom has been horrible and of course the installer called today 3 hours after he was supposed to be there for a service call, (voom is not even working) and cancelled the appointment LOL no kidding i said as i slammed the phone in his ear