Hey guys I have to vent a little about a serious install issue. I work for a retailer in the Tri Cities Tn area. I went to an install today for a customer who was getting a 722 & 311. This couple was blown off and rescheduled 4 or 5 times by the local RSP, because it required a tri pod install, also the home owners association says no dishes are allowed. This customer lives in a town home, 2 story with a garage underneath, there are about 8 units side by side and probably a dozen or so in this complex. They do own this place and have researched the laws on the fcc's website regarding satellite installations in mdu's.
I went over installation with customer and we both understood what he was dealing with. There was a perfect line of sight from his deck and I proceeded with install. I mounted dish on a tri pod inside his deck railing(low profile as possible) and secured tri pod to deck, as I was tuning dish I saw this old geezer walking across parking lot towards me. He stated that I would have to remove dish because the home owners association did not allow satellite dishes. I told him unless the home owner told me different the dish was going in. He proceeded to argue and I told him it was between him and the home owner and that it had nothing to do with me. He left and apparently made a phone call or 2, I continued installing and after a short time the customers girlfriend come out and asked me to stop for the time being as her boyfriend was on the phone with the president of the home owners association. These people are threatening to sue and all kinds of crazy stuff he he goes through with install. His girlfriend is hysterical over the whole deal and willing to give in to these people. The customer on the other hand is not wanting to be bullied by these dish haters.
I was standing there while customer had fcc on speaker phone. They had given him some specific instructions on dealing with this. We rescheduled install for Wednesday per customer so he can sort through red tape to get this thing installed. This is a very nice young couple that is just starting out. They do not need this kind of crap. The best I can tell we are within the law, and the customer agrees. He had done a quite a bit of research before he even placed the order.
I'll help these young people any way I can. Has anybody else dealt with a nazi like home owners association, and how did you deal with it?
I went over installation with customer and we both understood what he was dealing with. There was a perfect line of sight from his deck and I proceeded with install. I mounted dish on a tri pod inside his deck railing(low profile as possible) and secured tri pod to deck, as I was tuning dish I saw this old geezer walking across parking lot towards me. He stated that I would have to remove dish because the home owners association did not allow satellite dishes. I told him unless the home owner told me different the dish was going in. He proceeded to argue and I told him it was between him and the home owner and that it had nothing to do with me. He left and apparently made a phone call or 2, I continued installing and after a short time the customers girlfriend come out and asked me to stop for the time being as her boyfriend was on the phone with the president of the home owners association. These people are threatening to sue and all kinds of crazy stuff he he goes through with install. His girlfriend is hysterical over the whole deal and willing to give in to these people. The customer on the other hand is not wanting to be bullied by these dish haters.
I was standing there while customer had fcc on speaker phone. They had given him some specific instructions on dealing with this. We rescheduled install for Wednesday per customer so he can sort through red tape to get this thing installed. This is a very nice young couple that is just starting out. They do not need this kind of crap. The best I can tell we are within the law, and the customer agrees. He had done a quite a bit of research before he even placed the order.
I'll help these young people any way I can. Has anybody else dealt with a nazi like home owners association, and how did you deal with it?