I'm a Turbo Silver customer and since the launch of NFL Redzone in late September I've received the SD version but not the HD version.
Today I contacted customer support to see what was going on and to see if they could turn on the HD feed. The answer was quite amusing, the rep said I was receiving the SD version due to a technical issue with their system (excerpt from conversation below). So are any other Turbo HD customers encountering this "technical issue"?
(03) Service Rep.: Yes, it is not in your package.
Paul: I'm watching 155 right now thats why I have a hard time believing its not in the Turbo HD package
(03) Service Rep.: I'm afraid, you are getting this channel due to the technical issue from our end though this channel is not available with your package.
(03) Service Rep: As mentioned, the NFL Red Zone channel is available only with the Multi Sports Package and your account has only the Turbo HD package. The Turbo HD package is the absolute HD package.
(03) Service Rep: You are getting this channel due to the technical error.
Today I contacted customer support to see what was going on and to see if they could turn on the HD feed. The answer was quite amusing, the rep said I was receiving the SD version due to a technical issue with their system (excerpt from conversation below). So are any other Turbo HD customers encountering this "technical issue"?
(03) Service Rep.: Yes, it is not in your package.
Paul: I'm watching 155 right now thats why I have a hard time believing its not in the Turbo HD package
(03) Service Rep.: I'm afraid, you are getting this channel due to the technical issue from our end though this channel is not available with your package.
(03) Service Rep: As mentioned, the NFL Red Zone channel is available only with the Multi Sports Package and your account has only the Turbo HD package. The Turbo HD package is the absolute HD package.
(03) Service Rep: You are getting this channel due to the technical error.
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