Support subject
What do you need support for after all your research? Would it be faster just search forums to get an answer, as most such problems are prone to keep popping up?
As to support issue you mentioned, its not that better here either. In contrast with larger international corps, sat product importers either don't provide support, or its unqualified. There are rare exceptions though. Support usually comes from forums like this one, where experienced users and often manufacturer's or importer's staff provide support undisclosed to the benefit of many. That's cheaper and less problematic legally. Based on my experience, support from German card makers is primitive at best, as well as their web sites content. Prof and DVB World offer somewhat better support to the end user, and have more informative websites. Product Manuals and Help files should be enough for the beginner. Basically, many e-mail requests for sat card support are in fact reports of hardware and software issues, hence there isn't much for the company to say other than they're are working to improve or that the user is doing something wrong (if they don't work to improve). I found DVB World has made notable progress in actually improving their software and even hardware to meet users requests instead of just denials. When it comes to overall sat system setup, no manufacturer can or be willing provide better support than a forum like SatelliteGuys. Detail reports are posted on sponsored by product importers sites on how users can mod their receivers to eliminate failures (and decrease flow of warranty claims).I have to say that at the moment TT support is not great at all.
What do you need support for after all your research? Would it be faster just search forums to get an answer, as most such problems are prone to keep popping up?
Last edited: