Trying to authorize Joey's

[jmagill]

The installer has 4 Joeys on the truck. Only on's number will authorize. He can not get them to change the work order two one Joey. I am 2 hours away from his office and the other installers are all having the same problem.

 

[gokartergo]

That does not make any sense...????

 

[sethwell]

Might have had something to do with Dish's websites update last night. Might have a kink in the system somewhere. Hope they get it working for you.

Sent from my iPhone using SatelliteGuys

 

[jmagill]

It may not make sense to you but it happened. The RU and smart card numbers on 3 out of four of his boxes were not in the Dish computers and could not be authorized. It was also happening to another installer from the same company at the same time. They finally had to try another joey on another truck. That one worked and They will drop it off sometime this week.

They also would not allow them to change the work order. My installer was great. It was his first installer install and was happy that I was not freaking out while they were trying to solve the problem.