I have to run a trouble call tomorrow and have a couple of questions. The customer says that the dish got bumped and needs to be reaimed. According to the work order the dish is receiving signals from 101, 110 and 119. What type of dish is this customer most likely using? I have never aimed any D* multisat dishes and would appreciate any tips that can be offered. Thanks in advance.
Trouble Call Question
- Thread starter larsh74
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Are you a certified tech?
That could have a:
PhaseII
PhaseIII
or an AT9 that was pre-installed for HD LIL when available but not yet in use in the user's DMA. Thus only the three satellites listed would be active for them as opposed to all 5.
That could have a:
PhaseII
PhaseIII
or an AT9 that was pre-installed for HD LIL when available but not yet in use in the user's DMA. Thus only the three satellites listed would be active for them as opposed to all 5.
I was certified about three years ago but I am not sure if that has expired. I have been installing satellites on a part time basis for ten years. The retailers I work for both sale Dish Network only so I have not really had a chance to experiment with D*. With Dish Net I usually aim the dish from the 119 sat and the other signals tend to fall into place. Are D* dishes similar to this?
They are are basically the same; I think only the AT9 would cause you trouble which is why I asked. You should be OK on the PhaseII and PhaseIII as they are basically the same. You might want to D/L a install/setup guide so you wont get caught off guard at the homeowner's house.
PhaseIII Guide: http://www.directv.com/learn/pdf/12429_00_AntennaManual_1D.pdf
AT9 Guide: http://www.solidsignal.com/manuals/AT9_install_manual.pdf
AT9 Video: http://www.solidsignal.com/dtvkuka/
PhaseIII Guide: http://www.directv.com/learn/pdf/12429_00_AntennaManual_1D.pdf
AT9 Guide: http://www.solidsignal.com/manuals/AT9_install_manual.pdf
AT9 Video: http://www.solidsignal.com/dtvkuka/
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If you have done a dish 1000 you will have no problem.
Now you said this is a commercial establishment correct. Some of them use single bigger dishes that go into a head-end system.
Now you said this is a commercial establishment correct. Some of them use single bigger dishes that go into a head-end system.
JUst pick a port and connect the meter...I owuld use the #1 port juts be safe..I do E* mostly but do D* on occasion...D* is easy......larsh74 said:
Intersting thing is there probablt isn't anyhting wrong with the dish..The customer is thinking they should be getting more sats if they have a 5 lnb dish.....Who knows..when you get there. first do a transponder check and look at signal strengths.....Ask the customer if they are missing any of the channels thye subscribe to are missing.
I think you'll find that the system is working properly.....
If the dish got "bumped" be alert to possibly warped. I can remember in the "C" band days a customers wife bumped the dish with a lawn mower ( a tractor with towed behind mower).
larsh74 said:
And if you need if in advance of your install, for a site survey or practise, just post the service zip code and someone can post the coordinates here.
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