Today I spoke to Dish thru their support chat and went about wanting to do the following - return 2 joeys no longer user and replace one joey with a 4k model. The chat rep was polite and listened, he offered to waive upgrade/install fees if I signed up for dish protect for 3months free, so far all is good. Then came the you will be locked into a 24month agreement clause, I politely said I would not want that, he checked and said because of the upgrade to the 4k joey and waiving of costs of said 4k joey that it was part of the deal. I politely refused and just went with returning my 2 no longer needed Joeys.
I know dish is not offering a lot of 4k content yet but thought since I had a 4k tv it would be good to upgrade but I don't want to lock myself into 2 year contract especially after the past few months where I'm barely watching Dish for anything but background noise. I actually have been thinking of cutting the cord as they say but still like my Dish equipment and hopefully new content and sports will resume sometime soon. Now if dish said 6 or 12 months I probably would of said ok to it but locking in just wasn't in the cards.
The customer service person was fine to work with but I really think Dish might want to think of changing their policies about long commitments for a swap/upgrade of an auxiliary receiver in light of all the other options customers now have.
I know dish is not offering a lot of 4k content yet but thought since I had a 4k tv it would be good to upgrade but I don't want to lock myself into 2 year contract especially after the past few months where I'm barely watching Dish for anything but background noise. I actually have been thinking of cutting the cord as they say but still like my Dish equipment and hopefully new content and sports will resume sometime soon. Now if dish said 6 or 12 months I probably would of said ok to it but locking in just wasn't in the cards.
The customer service person was fine to work with but I really think Dish might want to think of changing their policies about long commitments for a swap/upgrade of an auxiliary receiver in light of all the other options customers now have.