Tracking the new receiver

[Stanleee]

Does anyone know if you can get tracking numbers when they ship the 211?

 

[BrianMis]

Does anyone know if you can get tracking numbers when they ship the 211?

I asked this question a couple of days ago, I have called Dish numerous times to get a tracking number. I got a phone call from the Executive Office about an email I sent to them, the person I talked to said they would get me a tracking number and call me back yesterday. Needless to say this didn't happen.

I'm going to call again on Monday and see if they can get it for me.

 

[Stanleee]

Good luck with yours. I like to know when to start looking on the porch so it doesn't sit out in the weather. My area is returning to winter next week so I want to get it in the house asap.

 

[xdave]

I went to my installer on Feb 1 and had him order me a 411 and 622 ...my 411 can in on Feb 3 and is waiting to be installed when the 622 comes in and he said from what they told him 622 will be shipped between Feb 15 to 20......but he also siad don't call me I wil call you.....!!!!!!!

 

[HokieEngineer]

This is where Dish could make HUGE improvements in their customer service. When a receiver is shipped, it should be scanned in at their warehouse. At this point, their software should make a note on the customers online portal for the tracking number, as well as send an email stating it is shipping and what the tracking number is.

Companies like UPS can integrate this into their system without Dish worrying about it. However, it seems like Dish does most of their own programming and support, so of course its cludged together. I wonder if Charlie is just too cheap to hire an external inventory specialist.

 

[dont24]

When I leased my 942 last year, I was told there was no tracking number. Installer was bringing the 942 with him, according to the CSR. A few days later it's delivered by UPS. Çan't seem to figure out how Dish won the J.D. Powers award for customer service

 

[Stanleee]

Charlie keeps getting richer so I guess thats not important to him. And I keep paying and paying..................

 

[sk8man]

Charlie keeps getting richer so I guess thats not important to him. And I keep paying and paying..................

And that's why Charlie keeps getting richer. hehehe Cause you keep paying and paying.

 

[BrianMis]

This is where Dish could make HUGE improvements in their customer service. When a receiver is shipped, it should be scanned in at their warehouse. At this point, their software should make a note on the customers online portal for the tracking number, as well as send an email stating it is shipping and what the tracking number is.

Companies like UPS can integrate this into their system without Dish worrying about it. However, it seems like Dish does most of their own programming and support, so of course its cludged together. I wonder if Charlie is just too cheap to hire an external inventory specialist.

Hokie, I agree 100%. Hopefully I can find someone to give it to me.

Just checked my email, someone from the Executive Office just replyed to my message with the UPS tracking number.