To Dish: No discounts for existing HD subs, bad move!

[korsjs]

i am on hold right now. will give you the update when i am done.

 

[n0qcu]

Ok, I just got a reply back from ceo@echostar.com Existing HD pack subscribers do NOT qualify for this promotion only customers ADDING the HD pack qualify.

 

[korsjs]

Ok, I just got a reply back from ceo@echostar.com Existing HD pack subscribers do NOT qualify for this promotion only customers ADDING the HD pack qualify.

then they need to update their own website.

just talked to a CSR, i am placed on hold currently.

 

[korsjs]

they told be the same thing. good news is that they say i am not under any commitment right now. i got the CSR id number so i have it. is the number usually three letters?

 

[BFG]

I edited my own title, so it reads more professionally

 

[MacKenzieIII]

For anyone who cares:

I wrote Marc Lumpkin with this:

Marc,

I am a Dish customer and as one I try and keep up to date on what you
are up too. And so reading one of your press releases today on "DISH
Network Unveils Low-Cost, Thin-Panel LCD High-Definition TVs; Complete
HDTV System Offers 30-inch LCD TV, HD Satellite Receiver, Delivery and
Installation for Less than $1,600". I found one part very
interesting.

That part was: "Under a special promotion, DISH Network is offering
new customers six months free of the HD Pak and offering existing
customers half off the monthly price for the HD Pak for 12 months.
DISH Network also offers HBO, Showtime, a pay-per-view channel and CBS
in high definition."

Now along with being happy to see DISH push HDTV I figured as an
exisiting customer I would be foolish not to call and sign up for the
HD Pak at 12 months for 1/2 price. What was upsetting was that once I
got thru to someone I was told that since I already had the HD Pak I
did not qualify. Now I totally understand why you give promotions
like this only to new subscribers. But that is not what your press
release said. And when I tried to explain that to the people at
customer service they were quite rude. I want DISH to be a successful
company so that I can be a long time customer but it is stuff like
this that leaves me with a bad taste in my mouth. Please update your
press release if I really should not qualify for this offer. Or let
the customer service people know what is going on.

Thank you for your time,

MacKenzie Patterson

He said:

MacKenzie, We will have an existing customer promotion. It has not been
announced yet. The product will rollout in next 3 months. Thx. - Marc

I also forward my message to a Kelley (At first I got an out of office message from Marc suggesting I email her).

She said:

Dear MacKenzie,

Thank you for bringing this to our attention right away.

First, let me apologize for any rude comments made by our customer service.
That is not the way we do business and certainly not the way we want our
customers treated. If you took their name and ID number I would be happy to
follow up.

I am checking into this now and finding out the situation and if incorrect,
how I can fix it, so no other customers are inconvenienced.

Thank you for your business and quick e-mail alerting us to the
misunderstanding.

Sincerely,

Kelley C. Baca
EchoStar Satellite LLC and DISH Network
(303) 723-2012
kelley.baca@echostar.com

Anyways look forward to seeing what is coming in 3 months, and Kelley at least looks like is looking into this. Marc is at CES so any response from him is impressive.

 

[BFG]

Thanks Mack for all your help and follow up!

 

[mdonnelly]

Anyways look forward to seeing what is coming in 3 months, and Kelley at least looks like is looking into this. Marc is at CES so any response from him is impressive.

Any bets that would be the 922?
Edited 1/7/05: Oops - I really meant 942.

 

[NightRyder]

Any bets that would be the 922?

Or maybe even 942



NightRyder

 

[Roller]

advanced tech wont matter with your bill...all advanced tech means is training to troubleshoot hd receivers..thats it. adv tech is so high in queue because of lazy initial csr's sending to advanced tech for crap that should be handled by their supervisor..ask for their sup, you'll probably get farther