This is an old thread, but I wanted to post a cautionary note to anyone who "believes" this response. The OP is about getting a new receiver to be swapped for the old one that is malfunctioning. The timer backup into the remote will not -- unless Dish has fixed this -- help this situation in any way. Oh, you'll waste time backing up the timers into the remote. And you'll neglect to document your timers in any way thinking that you're just going to restore them from the remote into the new receiver. Well, again, unless Dish has fixed this, you'll be screwed. The restore procedure will only work on the same receiver! I.e., they spent some big $$ getting software developers to code this into the receiver and the remote to make a nearly useless feature. And with just another few $ they could actually make it a useful feature, but have not for years. I don't know how many times I've missed shows because I've had a receiver swap and lost timers. And yes, I've had many receiver swaps.