This is why I avoid calling Dish at all costs

[camo]

Anyway... since it's been more than 24 hours and I still get these errors on my receiver,

Shocking!

 

[TNGTony]

Shocking!

I know, right?

 

[ChadT41]

When I said she was both correct and incorrect, what I meant was if she was thinking the 622 software worked the same as the Hopper, she wouldn't be incorrect. Remember, most CSRs are dumb. They do not understand there are different software functions.

 

[TNGTony]

So... you are saying she was wrong, right?

 

[ChadT41]

She was dead wrong. She is a bafoon.

 

[bwexler]

I have faithfully upgraded from the 3700 to the 522 to the 622 to the 722 and 722k than H2k HWS and now the Hopper 3. I was seldom on the bleeding edge of the technology.
I have been reasonably happy with each upgrade, especially after I learned the new remotes and new features and interface.
Just bite the bullits and upgrade to the H3. Then sit back and enjoy until your next hard drive failure.

 

[david_jr]

All offshore CSRs are going to be bad for serious trouble shooting. They are only reading from scripts and can get some people back up and running without having to forward them to more advanced tech support for minor issues. If forced to go off script they will often provide incorrect information. This is not just Dish but all companies that use offshore support to save money. I recently called my ISP and ended up with someone from somewhere in the Pacific rim. Less than satisfying result. It's just the way it is unfortunately.

 

[comfortably_numb]

If forced to go off script they will often provide incorrect information.

"I do not know, please hang up!"