This is EXACTLY what was wrong and still is even in its last days. Ive had nearly the identical experience when they were in business. Lousy, Lousy sales people and policy. Consequebtly CC was never anything but a hands on testing area for me to order online from Onecall, newegg and etc.
Last days of Circuit City: Lousy bargains, rumpled salespeople | The Digital Home - CNET News
Last days of Circuit City: Lousy bargains, rumpled salespeople | The Digital Home - CNET News