This is Going to be Winded. You your thinking of DISh or even if you have DISH. You should read this.
First off, Ill say I've been a DISH network customer for almost 8 yrs. Ive paid my bill on-time every one of those months. And yet the horror story Im dealing with right now makes me want to let everyone know just how terrible they are.
I've recently upgraded to HD. Before this, no problems, because I had no contact with customer service. Now that I have had contact, they Lied directly to me, then lied about lying, several times. They attemtped to mislead and confuse me to get the results that they wanted. They blame others for problems that they, as the service provider, should be responsible for. They've stolen money from me. Yes, I said stolen. These are Bold statements, I understand. Allow me to explain.
During my first call regarding my upgrade. I was told my DVR service fee of $6/mo. would be waived. I questioned this (along with the rest of the deal(free HD for life, 1 yr. free Blockbuster Movie pass). The girl on the phone had to bring a supervisor in for help setting up the upgrade. So when I asked her a question she would relay it. One of my questions was " So my bill will actually be $6/mo. cheaper after my DVR fee is waived?" After consulting with her supervisor (which I could hear) she clearly responded "yes, sir" several times.
After getting my first bill, the DVR fee had not been waived. I called Customer Service. I then find out that waiving a DVR fee isnt even an option for them. Or so the rep says. I ask to speak with a supervisor, who begins talking to me like Im stupid,asif she cant be bothered, tells me "Im very sorry, but obviously you misunderstood." Actually, at this point I did just start understanding what was really going on but regarding the initial phone call, there was NO miscommunication. I told her I wanted to speak with her superior. She had two, both of whom were conviently on vacation and I could not speak with or have their phone numbers. I could only call back. She gave me her two superiors names, Mark and James. Her name was Darla. I found out on a follow up call... None of them exist. I also questioned the recording of the phone calls for "quality purposes" She informed me they dont ever record any calls so I could look for no validation there. So basically... I'm Burnt.
THEN. I was told I would recieve credits on my account for loss of service and already being billed for Blockbuster which I shouldnt have been. This was FOUR-4 billing cycles ago. After 5 web chats with cust. serv. and 5 phone calls to support and I have yet to recieve a single credit. EVERY time I call I have to repeat why I should in fact even recieve a credit in the first place and then wait for the rep to decide if he agrees? They Usually say well I can only give you $XX.XX in credits at this time OR He agrees but noone EVER actually applies the credit. What kind of system is that? Basically, Im burnt.
THEN, still to this day my Blockbuster Movie pass DOES NOT work properly. I have yet to stream a single thing. So after I get off with customer service I have to speak to someone else in Tech support. Who does the same things. I have to repeat everything again. Try all the same troubleshooting steps as if I can spend my days working for DISH network without getting paid. The last person I spoke with says I need to contact the company that made the switch for my internet connection to see how to enable "UPnP". Mind you, this device was given to me AND installed by the DISH installer. So basically, Im being charged for it regardless. BUT if I want it to work as it should, I have to figure it out for myself.
?
When this is all said and done. They will have paid the customer service repsmore to be decietful than just helping me and being honest from the beginning.
First off, Ill say I've been a DISH network customer for almost 8 yrs. Ive paid my bill on-time every one of those months. And yet the horror story Im dealing with right now makes me want to let everyone know just how terrible they are.
I've recently upgraded to HD. Before this, no problems, because I had no contact with customer service. Now that I have had contact, they Lied directly to me, then lied about lying, several times. They attemtped to mislead and confuse me to get the results that they wanted. They blame others for problems that they, as the service provider, should be responsible for. They've stolen money from me. Yes, I said stolen. These are Bold statements, I understand. Allow me to explain.
During my first call regarding my upgrade. I was told my DVR service fee of $6/mo. would be waived. I questioned this (along with the rest of the deal(free HD for life, 1 yr. free Blockbuster Movie pass). The girl on the phone had to bring a supervisor in for help setting up the upgrade. So when I asked her a question she would relay it. One of my questions was " So my bill will actually be $6/mo. cheaper after my DVR fee is waived?" After consulting with her supervisor (which I could hear) she clearly responded "yes, sir" several times.
After getting my first bill, the DVR fee had not been waived. I called Customer Service. I then find out that waiving a DVR fee isnt even an option for them. Or so the rep says. I ask to speak with a supervisor, who begins talking to me like Im stupid,asif she cant be bothered, tells me "Im very sorry, but obviously you misunderstood." Actually, at this point I did just start understanding what was really going on but regarding the initial phone call, there was NO miscommunication. I told her I wanted to speak with her superior. She had two, both of whom were conviently on vacation and I could not speak with or have their phone numbers. I could only call back. She gave me her two superiors names, Mark and James. Her name was Darla. I found out on a follow up call... None of them exist. I also questioned the recording of the phone calls for "quality purposes" She informed me they dont ever record any calls so I could look for no validation there. So basically... I'm Burnt.
THEN. I was told I would recieve credits on my account for loss of service and already being billed for Blockbuster which I shouldnt have been. This was FOUR-4 billing cycles ago. After 5 web chats with cust. serv. and 5 phone calls to support and I have yet to recieve a single credit. EVERY time I call I have to repeat why I should in fact even recieve a credit in the first place and then wait for the rep to decide if he agrees? They Usually say well I can only give you $XX.XX in credits at this time OR He agrees but noone EVER actually applies the credit. What kind of system is that? Basically, Im burnt.
THEN, still to this day my Blockbuster Movie pass DOES NOT work properly. I have yet to stream a single thing. So after I get off with customer service I have to speak to someone else in Tech support. Who does the same things. I have to repeat everything again. Try all the same troubleshooting steps as if I can spend my days working for DISH network without getting paid. The last person I spoke with says I need to contact the company that made the switch for my internet connection to see how to enable "UPnP". Mind you, this device was given to me AND installed by the DISH installer. So basically, Im being charged for it regardless. BUT if I want it to work as it should, I have to figure it out for myself.
?
When this is all said and done. They will have paid the customer service repsmore to be decietful than just helping me and being honest from the beginning.
