The New HD

[Bent82]

So I am not getting the new HD, and it isn't them problem of having a hybrid setup, I have a 1000.2 dish. I had a similar issue to this when the NHL Network was added to my package. The HD channels aren't mapped down to their SD numbers, and when I go to the 9000 levels all the new channels are red and say I need to purchase them. I have AT250 with HD & Platinum. I have run a check switch. Anything else I should do to see why I am not getting the new HD?

 

[Scott Greczkowski]

Call them and tell them, you might need a "hit" to turn them on.

 

[yaz96]

Have you had a "Hit" sent to the box? Call tech support.

edit- Scott's quicker

 

[Bent82]

I guess that was it, now all the channels are there but for some reason only the 9000 channels, not the map downs. The agent said they would come in shortly. Thanks.

 

[Koilvr]

yup