Finally got my response. They said this happens a lot when locals are newly offered. Here is the actual response:
"Before we're able to add a local channel as a part
of our service, by law we must reach an agreement with the local station
that gives us permission to broadcast its signal. To date, we haven't
been able to reach an agreement with your local ABC affiliate.
We recognize that the customer is caught in the middle of this process
and we hope to resolve it as quickly as possible, and begin providing
you with a full lineup of your local network TV channels. In the
meantime, we thank you for your patience and understanding."