I recently found a link to a web page by Rob Levandowski about the art of Turboing.
Turboing refers to the actions of a customer who goes around the normal technical support process by contacting a senior person in the chain of command.
The first link is:
http://www.macwhiz.com/articles/art-of-turboing.html
and the second link is how NOT to handle a turboing customer:
http://www.macwhiz.com/articles/compusa.html
Very interesting and entertaining.
Turboing refers to the actions of a customer who goes around the normal technical support process by contacting a senior person in the chain of command.
The first link is:
http://www.macwhiz.com/articles/art-of-turboing.html
and the second link is how NOT to handle a turboing customer:
http://www.macwhiz.com/articles/compusa.html
Very interesting and entertaining.
