January 30, 2005
Dear Mr. Dolan
As a VaVaVoom customer since June 2004 with three STB’s, I have enjoyed the Voom satellite service. I have had my 65” HDTV for about two years now and like most others, was limited to less than a dozen HD stations before Voom. Not only is the video quality stunning, but also the audio quality is excellent. As home theater viewer, sound or more specifically, surround sound quality is just as, if not more important than video quality. As a previous cable customer, poor sound quality, as well as mediocre video quality and lack of ample HDTV is what prompted me to choose VOOM.
Because of the quantity and quality of the Voom HDTV service, I had planned on purchasing our second HDTV set for our family room during the 1st quarter this year. I was looking forward with eager anticipation for the whole home DVR solution. Now sadly, I must put those plans on hold. There are no other home content suppliers that can provide me with enough HDTV content to justify a second HDTV investment.
Just when the Voom service was finally over its majority of startup issues and had become a viable option for everyday TV viewers, the CVC board voted against you and continuing Voom. I can hardly believe that the CVC board had given Voom only a little over a year to become self-sufficient. It’s makes you wonder how many companies would be around today if they were only given just one year to become self-sufficient during their startup. Many people have not yet even heard of Voom and the 39+ channels of HDTV it offered. I perceive Voom’s failure to be a lack of faith and vision for the CVC board and a gross failure in marketing.
In closing I would like to thank you for your vision of Voom and a glance into the future of HDTV. I hope and pray that yourself or someone with your vision will continue the evolution into the future of HDTV.
VaVaVoomin to the end…..
Steve Masuch
Dear Mr. Dolan
As a VaVaVoom customer since June 2004 with three STB’s, I have enjoyed the Voom satellite service. I have had my 65” HDTV for about two years now and like most others, was limited to less than a dozen HD stations before Voom. Not only is the video quality stunning, but also the audio quality is excellent. As home theater viewer, sound or more specifically, surround sound quality is just as, if not more important than video quality. As a previous cable customer, poor sound quality, as well as mediocre video quality and lack of ample HDTV is what prompted me to choose VOOM.
Because of the quantity and quality of the Voom HDTV service, I had planned on purchasing our second HDTV set for our family room during the 1st quarter this year. I was looking forward with eager anticipation for the whole home DVR solution. Now sadly, I must put those plans on hold. There are no other home content suppliers that can provide me with enough HDTV content to justify a second HDTV investment.
Just when the Voom service was finally over its majority of startup issues and had become a viable option for everyday TV viewers, the CVC board voted against you and continuing Voom. I can hardly believe that the CVC board had given Voom only a little over a year to become self-sufficient. It’s makes you wonder how many companies would be around today if they were only given just one year to become self-sufficient during their startup. Many people have not yet even heard of Voom and the 39+ channels of HDTV it offered. I perceive Voom’s failure to be a lack of faith and vision for the CVC board and a gross failure in marketing.
In closing I would like to thank you for your vision of Voom and a glance into the future of HDTV. I hope and pray that yourself or someone with your vision will continue the evolution into the future of HDTV.
VaVaVoomin to the end…..
Steve Masuch
